Precision Fulfillment Specialist

Highmark Blue Cross Blue Shield of Western New York; Mechanicsburg (Cumberland County); On-site; USD 32,000 - 48,000; Full time

Job summary

Highmark Health in Mechanicsburg, PA is seeking a skilled fulfillment associate to manage order processing and ensure quality standards. The role requires attention to detail, independent work, and collaboration with DPS and Manufacturing to maintain production flow.

You will own the fulfillment cycle, drive on-time delivery, monitor SLAs, and identify improvements to order management processes. Previous print services or mailroom experience is a plus.

Qualifications

• High School/GED required.
• 1-3 years Print Services, Manufacturing Industry, Mailroom or related experience.

Responsibilities

• Own all aspects of order fulfillment for one or several products including: Manage order backlog after order entry ensuring that orders flow through the order fulfillment cycle quickly; Validate order configuration; Understand production in partnership with the DPS and Manufacturing teams; Process orders to the fulfillment process in compliance with ISO processes, contract terms & conditions.
• Drive on-time delivery to the customer. Track customer jobs and production. Maintains and communicates order Service Level Agreements (SLAs).
• Identify and help implement enhancements to order management processes and tools to support a positive customer experience, streamline order processing, and provide scalable solutions proactively.
• Partner with other functions to resolve/escalate any issues preventing on-time order fulfillment.
• Other duties as assigned.

Skills

Communication Skills

General Computer Skills

Assembler

Attention to detail

Ability to work independently

Education

High School/GED

Job description

Highmark Health in Mechanicsburg, PA is seeking a skilled fulfillment associate to manage order processing and ensure quality standards. The role requires attention to detail, independent work, and collaboration with DPS and Manufacturing to maintain production flow.

You will own the fulfillment cycle, drive on-time delivery, monitor SLAs, and identify improvements to order management processes. Previous print services or mailroom experience is a plus.