Fulfillment Specialist - Print Shop Operations

enGen; Mechanicsburg (Cumberland County); On-site; USD 34,000 - 52,000; Full time

Job summary

enGen in Mechanicsburg, PA seeks an Order Fulfillment Specialist to manage end-to-end order processing and ensure timely delivery. You will collaborate with DPS and Manufacturing teams to verify configurations and move orders through ISO-compliant workflows.

The role requires a High School/GED and preference for 1–3 years in a related field. A team-oriented, independent worker with attention to detail will thrive here.

Qualifications

• High school diploma or GED required.
• 1–3 years in Print Services, Manufacturing, or related field preferred.
• Experience with order fulfillment is a plus.
• Ability to work effectively with others and under supervision.

Responsibilities

• Own all aspects of order fulfillment for one or several products, ensuring orders flow through the fulfillment cycle quickly.
• Drive on-time delivery to the customer and track jobs and production.
• Maintain and communicate order SLAs and assist with process improvements to support a positive customer experience.
• Partner with other functions to resolve issues preventing on-time fulfillment.

Job description

JOB SUMMARY

This job performs associated tasks in fulfillment and/or finishing work. Ensures quality control measures and processes are followed. Performs complex tasks and completes assignments with little or no assistance and provides support to other team members. Fully proficient in discipline. Works under limited supervision with latitude for independent judgement.

Company

enGen

Job Description

JOB SUMMARY

This job performs associated tasks in fulfillment and/or finishing work. Ensures quality control measures and processes are followed. Performs complex tasks and completes assignments with little or no assistance and provides support to other team members. Fully proficient in discipline. Works under limited supervision with latitude for independent judgement.

LOCATION

Highmark, 350 Old Silver Spring Rd Mechanicsburg PA, 17050

SCHEDULE

Monday - Friday 700 AM - 330 PM. At times there may be opportunities for overtime including Saturdays.

TEAM

This position joins a team of 3 others who all report to the Operations Manager.

Essential Responsibilities

• Own all aspects of order fulfillment for one or several products including Manage order backlog after order entry ensuring that orders flow through the order fulfillment cycle quickly; Validate order configuration; Understand production in partnership with the DPS and Manufacturing teams; Process orders to the fulfillment. process in compliance with ISO processes, contract terms & conditions.
• Drive on-time delivery to the customer. Track customer jobs and production. Maintains and communicates order Service Level Agreements (SLAs).
• Identify and help implement enhancements to order management processes and tools to support a positive customer experience, streamline order processing, and provide scalable solutions proactively.
• Partner with other functions to resolve/escalate any issues preventing on-time order fulfillment.
• Other duties as assigned.

Requirements

Required

• High School/GED

Preferred

• 1 - 3 years Print Services, Manufacturing Industry, Mailroom or related experience

Skills

• Communication Skills
• General Computer Skills
• Assembler
• Attention to detail
• Ability to work independently

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based - Print Shop

• Teaches / trains others regularly
• Occasionally
• Physical work site required
• Yes
• Lifting up to 10 pounds
• Constantly
• Lifting 10 to 25 pounds
• Frequently
• Lifting 25 to 50 pounds
• Occasionally

Disclaimer The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of your website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at [e-mail] California Consumer Privacy Act Employees, Contractors, and Applicants Notice