Precision Ag Technician

HTS Ag; Iowa; Hybrid; USD 42,000 - 54,000; Full time

Job summary

HTS Ag seeks a dedicated technician to deliver top-tier customer service and technical support on agricultural technology installed at farms. You will install systems, manage service plans, train users, and help resolve issues while maintaining strong customer relationships.

We value proactive problem solvers with a solid understanding of the agriculture industry. The role includes fieldwork, documentation duties, and collaboration with the Service Manager to meet company goals.

Qualifications

• High School Diploma or equivalent required.
• Strong customer service and communication skills.
• Proficient in MS Office and Outlook; able to use basic computing tools.
• Self-motivated with attention to detail and teamwork.

Responsibilities

• Fully support and prioritize customer service goals.
• Install Ag Leader and OPI Grain Management on farms.
• Handle transactions ethically and promptly.
• Maintain accurate customer documentation in the system.
• Present potential sales opportunities to HTS Ag team.
• Coordinate with purchasing to return misquoted or wrong orders.
• Assist with inventory management and on-site duties.

Skills

Customer service

Communication

Problem solving

Attention to detail

Team collaboration

Education

High School Diploma

Tools

MS Office

Outlook

Job description

Join HTS Ag as a key member of our serviceteam, where you will play a vital role in implementing and managing agricultural technology on farms. Be part of a dynamic organization that provides excellent benefits and opportunities for career advancement while working with experienced leaders in the field. We are looking for a talented and dedicated individual to join our team.

This role combines creativity with technical expertise, requiring you to approach challenges with innovative solutions. We value a proactive attitude and a strong commitment to achieving results. To thrive in this position, you should possess exceptional problem-solving abilities.

HTS Ag is an EqualOpportunity Employer.

We recruit, hire, train, promote, compensate, and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. We are committed to providing a workplace free from discrimination, harassment, and retaliation and to providing reasonable accommodations to qualified applicants and employees as required by law.

Customer Relationship

Personal Evolution

Autonomy

Administrative Work

Technical Expertise

Job Purpose/Summary Statement:

Primary function for this position is to assure customer service goals of HTS Ag are met with each customer that the technician comes into contact with.

Primary responsibility of the technician is to provide support on products involving customer service, installations, service plans, and training.

Secondary responsibility is to research and develop, build, troubleshoot, and support cabling and receivers used by HTS Ag.

Tertiary responsibility will be to focus on company activities and all products and services that HTS Ag markets throughout its entire geographic area.

Responsibilities

• Fully support and prioritize customer
• Install Ag Leader and OPI Grain Management systems on the farm
• Conduct all transactions in an ethical and prudent manner

Must Have

• High School Diploma (or equivalent)
• Adequate technical knowledge of ag industry and technology
• Proficiency of MS Office and Outlook applications
• Highlymotivated problem solver

Nice to have

• Knowledge of Ag Leader products
• Knowledge of OPI Grain Management

What's great at HTS Ag?

• Great team of smart people, in a friendly and open culture
• Approachable managers willing to listen and solve problems together
• Training
• Company vehicle with tool and clothing allowance
• Solving real Agriculture problems and shortfalls through technology

Our Products

Specific Job Duties/Responsibilities:

1. Meet the goals established by the Service Manager for performance.

2. Read and understand all the policies and procedures concerning employment at HTS Ag and ensure that these

3. Complete all required reports and forms in a timely and accurate manner.

4. Always remembering that the FIRST PRIORITY IS THE CUSTOMER, and the technician is here to fully support that priority with quality customer service, second to none.

5. Maintain accurate and up to date customer documentation with detailed information using the Odoo contact management software program.

6. Ensure that all company transactions are conducted in an ethical and prudent manner.

7. Settle all customer complaints immediately or seek guidance of the Service Manager.

8. Remain visible in the community and in the marketplace in which the company operates and provide a positive and professional image for HTS Ag.

9. Maintain an accurate and up-to-date customer list with detailed account information using the Odoo contact management software program.

10. Be able to make professional and effective presentations to individuals and groups.

11. Present potential sales opportunities to HTS Ag team in a timely manner.

12. Through a coordinated effort with the purchasing staff, ensure the timely and accurate return of misquoted, improperly ordered or improperly shipped product.

13. Assist with inventory management and follow correct procedures to check out equipment as needed.

14. Maintain a well-groomed, professional appearance appropriate for the position.

15. May be required to attend trade shows, conventions, and seminars, read trade publications and complete scheduled training to enhance the professional knowledge or to promote the company. Trade show seminar attendance and training will be coordinated by the Management Team.

16. Meet and communicate regularly with the Service Manager to ensure proper information flow and adherence to stated goals and objectives.

17. Answer phone and hand off customers to appropriate staff when performing phone support.

18. Check status of customer repairs is assigned and make necessary billing records in database as needed.

19. Follow all Instructions (written and verbal) as given by the Service Manager.

20. Follow all the company and departmental Operating Procedures and policies.

21. Attend required company and departmental meetings.

22. Perform other related duties as assigned by the Service Manager.

23. Provide technical support for HTS Ag staff and customers as able.

24. Ensure that your working area is kept clean and orderly.

25. Other duties and tasks as may be directed from time to time by the Service Manager.

Required Qualifications/Skills:

Required Qualifications/Skills:

1. Requires a High School Diploma (or equivalent) and adequate technical knowledge of the agriculture industry and technology.

2. Proficiency with business collaboration tools such as a MS Office applications and Outlook

3. Experience with computer related functions in the area of word processing, spreadsheets, database, internet use

4. Superior customer service and communication skills

5. Enthusiastic and dedicated to the challenge of helping other people

6. Demonstrates attention to detail

7. Self-starter with the ability to perform with little or no direct supervision

8. Function collaboratively as part of a fast-paced, client-oriented team

9. Must be able to work with a variety of personalities both inside and outside of the operation.