Patient Services Coordinator

US Oncology Inc.; Springfield (OR); On-site; USD 26,000 - 47,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

401(k)

Job summary

Willamette Valley Cancer Institute is seeking a Patient Services Coordinator to join their team in Eugene, Oregon. This role registers and schedules patient appointments, answers calls, screens inquiries, and relays messages between patients and clinical staff, ensuring efficient patient flow.

You will handle paperwork, collect co-pays, maintain demographics and insurance data, and uphold confidentiality under HIPAA.

Qualifications

• High school diploma or equivalent required.
• Surgical care coordination preferred.
• Must complete required e-learning courses within 90 days of occupying position.
• Demonstrates Adaptability: adjusts to multiple demands and shifting priorities.
• Shows Work Commitment: strives for high performance and efficiency.
• Commits to Quality: emphasizes delivering quality services.

Responsibilities

• Schedules and coordinates procedures and operations at multiple facilities.
• Collects, proofs and files patient forms; updates demographics and insurance information; collects co-pays and balances.
• Answers, screens, and routes routine questions; pages clinic personnel as appropriate; communicates messages accurately and timely.
• Schedules returning appointments per physician/office guidelines; provides appointment details to patients.
• Records patient cancellations and reschedules; notifies staff and notes in patient chart.
• Adheres to confidentiality, HIPAA laws and guidelines regarding patient records.
• Other duties as requested; may type memos and forms.

Skills

Communication

Customer service

Scheduling

Education

High school diploma or equivalent

Tools

Outlook

Microsoft Word

Excel

Job description

Overview

Patient Services Coordinator - Breast Surgery

Willamette Valley Cancer Institute is looking for a Patient Services Coordinator to join their phenomenal team! This role registers and schedules appointments for patients in an efficient and timely manner as well as answering, screening, and directing all incoming calls to appropriate personnel relaying messages between patients and clinical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology's Shared Values.

The general pay scale for this position at WVCI is $19.00-$34.03. The actual hiring rate is dependent on many factors, including but not limited to: prior work experience, education, job/position responsibilities, location, work performance, internal equity,etc.

Employment Type: Full Time, 1.0 FTE

Benefits: M/D/V, Life Ins., 401(k)

Location: Eugene, OR

Responsibilities

• Schedules and coordinates procedures and operations at multiple facilities.
• Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt.
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
• Schedules returning appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart.
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient's records.
• Other duties as requested or assigned. May type memos and forms.

Qualifications

• High school diploma or equivalent required. Some receptionist or office experience preferred. Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
• Surgical care coordination preferred.
• Must successfully complete required e-learning courses within 90 days of occupying position.
• Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility.
• Shows Work Commitment: Sets high standards of performance and works efficiently to achieve them.
• Commits to Quality: Emphasizes the need to deliver quality products and/or services.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

WORK ENVIRONMENT:

The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.