Pre service Coordinator

Trinity Health; United States; On-site; USD 70,000 - 95,000; Full time

Job summary

Trinity Health seeks a Full-time on-site role in Patient Access with leadership responsibilities. Requires prior healthcare Patient Access experience and leadership background. Must be willing to support Supervisor and work 12-hour shifts.

The position involves overseeing workflow, process improvement, and collaboration with leadership to meet operational goals. It includes mentoring staff, coordinating registrations, and ensuring patient flow and satisfaction.

Qualifications

• High school graduate or equivalent / GED.
• Minimum of three (3) years experience with competency in patient access, pre-service & / or registration experience.
• Ability to obtain a national certification in HFMA CRCR & / or NAHAM CHAA within one (1) year of hire.

Responsibilities

• Coordinates operational, technical & / or clerical support services that enhance or improve coordination, preparation & flow of the department process & core work.
• Plans & organizes workflows & prioritizes customers' needs.
• May lead a small team; serves as a mentor.

Skills

Leadership

Patient access

Registration experience

Education

High school diploma or GED

Job description

Employment Type

Full time Shift:

Description

This is a full time; on site position. Must have previous Healthcare exp. in Patient Access setting. Previous Leadership experience. Must be willing to assist Supervisor and work 12 hours shifts.

Purpose

Provides oversight & support of the workflow & functions in accordance with level of experience, education & standards. Assumes an expanded role & increased responsibility including delegating to others. Participates in the development of & the process improvement of policies & procedures. Works closely with leadership to maintain efficient & effective operations to ensure quality in daily operations. May partner with leadership with the selection, orientation & performance feedback of the team. Works cooperatively to ensure that key customer needs are being met & achievement of operational & performance goals.

Note: "patients" refers to patients, clients, residents, participants, customers, members

Essential Functions

Our Trinity Health Culture

Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Work Focus

• Coordinates operational, technical & / or clerical support services that enhance or improve coordination, preparation & flow of the department process & core work.
• Plans & organizes workflows & prioritizes customers' needs.
• May lead a small team; serves as a mentor.
• Creates & maintain procedural standards & records as appropriate for role.
• Develops & maintains educational programs for the team members, including new employee orientation.

Process Focus

• Utilizes multiple system applications for data collection & management.
• Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
• Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
• Collaborate on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
• Helps to identify opportunities, develop solutions & lead the team through resolution.

Communication

• Employs effective & respectful written, verbal & nonverbal communications;
• Develops an environment of mutual confidence & trust through collaborative relationships;
• Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives;
• Proactively recognizes, addresses & / or escalates organizational, operational & / or team conflicts.

Environment

• Performs work in a caring, collaborative & safe manner that complies with regulatory standards.
• Maintains a safe, functional & organized workspace environment.
• Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards.
• Accountable for continuous role-based self-development & leadership growth.
• Supports the professional growth of team members. Self-monitors & initiates corrections & / or seeks assistance & / or guidance when needed.
• Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Functional Role (not inclusive of titles or advancement career progression)

Works cross-functionally to assist the manager or supervisor in the operations & staffing of varied Patient Access areas & activities including but not limited to, registration, scheduling, financial clearance & emergency department.

Coordinates & prioritizes patient flow to ensures smooth distribution of workload to the Patient Registration Representatives to expedite customer service, patient safety & patient throughput.

Assists in the development of policies & procedures for patient information, wayfinding, office management, patient registration, financial screening, point of service collections, patient check-in processes & patient placement.

Leads & coordinates the onsite orientation of new colleagues, is an active participant in the ongoing education of colleagues & makes recommendations to management regarding performance evaluations.

Minimum Qualifications

• High school graduate or equivalent / GED
• Minimum of three (3) years experience with competency in patient access, pre-service & / or registration experience.
• Ability to obtain a national certification in HFMA CRCR & / or NAHAM CHAA within one (1) year of hire.

Additional Qualifications (nice to have)

• Previous Leadership Experience
• Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity Care programs, or patient management & healthcare accounts receivable within the revenue cycle.

Our Commitment

Rooted in our Mission and Core Values, we hon