Pre-sales Solutions Engineer (AV/IT) - Phoenix, AZ

Shure; Phoenix (AZ); On-site; USD 57,000 - 97,000; Full time

Benefits offered by this job

Healthcare

Retirement savings

Paid time off

Employee discounts

Professional development

Work-life balance

Volunteer opportunities

Job summary

Shure is seeking a Solutions Engineer to join its B2B customer account team in the Phoenix area. You will apply AV and IT solutions to client needs, generate demand, educate, and propose tailored offerings. The role emphasizes strong communication, teamwork, and hands-on learning while supporting senior staff and growing expertise in AV/IT.

Expect travel and collaboration across departments. You will work with sales, marketing, customer success, and technical experts to ensure cohesive customer

Qualifications

• Bachelor’s degree in Engineering, Marketing, Communications, or a related field.
• 0-2 years of experience with AV/IT, with strong audio principles.
• Experience providing audio technical support, audio design, and audio equipment setup.
• Background in 1-2 of integration, conferencing, or networking.
• Excellent communication and presentation skills.
• Ability to learn new technologies and manage multiple assignments.
• 50% travel annually is required.

Responsibilities

• Identify and target potential B2B customers for Shure’s AV/IT solutions.
• Develop and implement lead generation strategies across webinars, social media, and events.
• Qualify projects and assess readiness to benefit from Shure’s solutions.
• Document customer needs through listening and questioning.
• Educate prospects about Shure products and solutions.
• Develop tailored proposals outlining benefits and value for each customer.
• Meet or exceed sales targets and manage the sales cycle in Salesforce.

Skills

Strong communication

Teamwork

AV/IT systems knowledge

Relationship-based sales

Education

Bachelor’s degree in Engineering/Marketing/Communications or related field

Tools

Salesforce

CRM tools

Job description

Overview

Where Technical Expertise Meets Customer Impact - Join Us as a Solutions Engineer

The Solution Engineer is an integral member of our B2B customer account team, specializing in applying Shure's innovative AV and IT solutions to address client needs. This role is responsible for generating demand through prospecting, qualifying, educating, and proposing tailored solutions that support our clients’ evolving requirements. Success in this position requires strong communication and teamwork, foundational technical knowledge of AV/IT systems, experience in relationship-based sales, and a commitment to achieving business growth objectives.

This is a growth-oriented position focused on developing technical and customer-facing skills, actively supporting senior team members, and building expertise in AV/IT solutions through hands‑on experience and continuous learning.

This role is based in the Phoenix, AZ area. If you are interested in similar roles in other metropolitan areas across the U.S., please view our openings at www.shure.com/careers

Responsibilities

• Identify and Target Prospects: Research and identify potential B2B customers who could benefit from Shure’s AV and IT solutions.
• Lead Generation: Develop and implement strategies to generate leads through various channels, including webinars, social media, and industry events.
• Market Research: Stay updated on industry trends, competitor activities, and customer needs to refine prospecting approaches.
  • Qualify projects and determine their potential readiness to benefit from Shure’s solutions.
• Customer Needs Analysis: Understand and document customer business challenges and needs through active listening and strategic questioning.
• Product Education: Educate prospects about Shure's products and solutions, demonstrating how our offerings can address their AV and IT requirements effectively.
• Solution Proposal: Develop tailored proposals that clearly outline the benefits and value of Shure’s AV and IT solutions for each customer.
• Sales Targets: Meet or exceed assigned sales targets and KPIs through effective management of the sales cycle (Opportunity tracking in Salesforce).
• Team Collaboration: Work closely with the sales team, marketing department, customer success, and technical experts to ensure cohesive and comprehensive customer experiences.
• Reporting: Maintain accurate and up-to-date records of prospect interactions, sales activities, and performance metrics using Salesforce CRM tools.
• Represent Shure at Industry events and conferences
• Support customized end‑user engagement activations.

Qualifications

• Bachelor’s degree in Engineering, Marketing, Communications, or a related field.
• 0-2 years of experience using skills as a professional with a comprehensive technical knowledge of audio principles and products.
• Experience providing audio technical support, audio design, and audio equipment set‑up.
• Background or experience with 1-2 of the following: integration, conferencing, or networking.
• Understanding of industry practices and/or company policies and procedures.
• Excellent communication and presentation skills.
• Enjoy meeting and dealing with new people.
• Knowledge of audio DSP technology.
• Expert troubleshooting skills.
• Ability to learn new technologies.
• Ability to handle multiple assignments, work independently, and see projects through to successful completion.
• Detail-oriented, well‑organized, and good time management skills.
• 50% travel annually – including some weekends – is required.

Applicants for this position must be currently authorized to work in the United States on a full‑time basis. Shure will not sponsor applicants for this position for work visas.

WHO WE ARE

Shure’s mission is to be the most trusted audio brand worldwide – and for over a century, our Core Values have aligned us to be just that. Founded in 1925, we are a leading global manufacturer of audio equipment known for quality, reliability, and durability. We engineer microphones, headphones, wireless audio systems, conferencing systems, and more. And quality doesn’t stop at our products. Our talented teams strive for perfection and innovate every chance they get. We offer an Associate‑first culture, flexible work arrangements, and opportunity for all.

Shure is headquartered in United States. We have more than 35 regional sales offices, engineering hubs, distribution centers and manufacturing facilities throughout the Americas, EMEA, and Asia.

Join Shure and Amplify Your Impact. Explore our unique culture and learn the key pillars that define our legacy of excellence.

THE MIX MATTERS

Don’t check off every box in the job requirements? No problem! We recognize that every professional journey is unique and are committed to providing an equitable candidate experience for all prospective Shure Associates. If you’re excited about this role, believe you’ve got the skills to be successful, and share our passion for creating an inclusive, diverse, equitable, and accessible work environment.

PAY TRANSPARENCY

Shure offers a competitive compensation structure that is reviewed annually to attract, hire, and retain the industry’s top talent. Base salaries vary based on qualifications, geography, experience, and expertise in each respective discipline.The range displayed on each job posting reflects the minimum and maximum base salary for the opportunity. The base salary for this position ranges from $57,000 to $97,000.This position may also be eligible for our incentive pay program, which varies based on individual and Company performance in the year. If your salary expectations do not align, still apply as we are often flexible on the seniority of posted positions. All positions also include an award‑winning benefits package.

Our Benefits

• At Shure, we prioritize the well‑being of our Associates.
• We offer competitive rewards packages to full‑time and part‑time Associates working 24 or more hours a week that address physical, mental, financial, and overall well‑being.
• Our benefits include comprehensive healthcare, mental health and retirement savings plans, generous paid time off programs, employee discounts, professional development opportunities, work‑life balance initiatives, employee recognition programs, and volunteering/community involvement opportunities.
• To learn more, check out our Benefits At A Glance.