Pre-Sales Implementation Specialist

Thomson Reuters; Eagan (MN); On-site; USD 151,000 - 280,000; Full time

Benefits offered by this job

Flexibility & Work-Life Balance

Career Development & Growth

Industry Competitive Benefits

Culture & Inclusion

Social Impact & Volunteer Days

Job summary

Thomson Reuters is seeking a Pre-Sales Implementation Specialist in the United States to coordinate and advance customer trials from kickoff through evaluation. You will partner with Account Executives and internal teams to launch trials efficiently, support customers, monitor usage, and drive follow-up actions.

Responsibilities include trial coordination, customer outreach, and usage analysis, while collaborating with sales to plan trial strategy and reduce friction in activation and adoption.

Qualifications

• Experience in sales support, customer success, or trial coordination.
• Strong Excel and reporting skills.
• Ability to analyze product usage data and summarize findings clearly.
• Comfort working with both customer-facing and internal stakeholders.

Responsibilities

• Coordinate pre-sale trial activities across active opportunities.
• Help manage trial setup, processing, extensions, and follow-up tasks.
• Ensure trial-related requests move efficiently between sales, customers, and internal teams.
• Track milestones, deadlines, and next steps throughout the trial lifecycle.
• Conduct customer outreach related to the trial with follow-up communication.
• Support customer engagement during active trials to maintain momentum.
• Assist customers and reps with account access and MyAccount-related issues.
• Troubleshoot common trial obstacles and escalate complex issues when needed.
• Monitor trial activity and usage trends.
• Prepare usage summaries and materials to support rep follow-up.

Job description

The Pre-Sales Implementation Specialist supports the sales organization by coordinating and advancing customer trials from kickoff through evaluation. This role partners closely with Account Executives and internal stakeholders to ensure trials are launched efficiently, customers receive timely support, usage is monitored, and follow-up actions are completed. The role helps increase seller capacity, improve trial execution, and create a better customer experience during the pre-sale process.

About the Role

As a Pre-Sales Implementation Specialist, you will be accountable for:

Trial coordination and execution

• Coordinate pre-sale trial activities across active opportunities

• Help manage trial setup, processing, extensions, and follow-up tasks

• Ensure trial-related requests move efficiently between sales, customers, and internal teams

• Track milestones, deadlines, and next steps throughout the trial lifecycle

Customer outreach and engagement:

• Conduct customer outreach related to the trial with follow-up communication

• Support customer engagement during active trials to help maintain momentum

• Serve as a responsive point of contact for the sales team's trial-related needs during the evaluation period Internal trial planning

• Partner with Account Executives and internal stakeholders to plan and manage trial strategy

• Coordinate internal meetings to review account progress, usage trends, issues, and next steps

• Help keep internal teams aligned on priorities across multiple simultaneous trials User access and troubleshooting support

• Assist customers and reps with account access and MyAccount-related issues

• Troubleshoot common trial obstacles and escalate more complex issues when needed

• Reduce friction that could prevent customer activation and product usage

Usage analysis and reporting

• Monitor trial activity and usage trends

• Prepare usage summaries, PowerPoint updates, and other materials to support rep follow-up

• Identify signals of adoption, engagement gaps, and opportunities for intervention

• Help translate usage data into actionable insights for the sales team Data and process support

• Maintain accurate tracking of trial activity and support tasks

• Build or manage Excel-based reports and trackers related to trials, opportunities, and outcomes

• Identify ways to standardize trial workflows and improve efficiency

• Support ongoing process improvement for the future-state trial team

About You

You're a fit for the role of Pre-Sales Implementation Specialist if your backgorund includes:

• Experience in sales support, customer success, SAP orders for managed trials, revenue operations, or trial/program coordination

• Strong project coordination and follow-through across multiple workstreams

• Comfort working with customer-facing and internal stakeholders

• Strong Excel and reporting skills

• Ability to analyze product usage data and summarize findings clearly

• Strong written communication and organizational skills

• Experience supporting SaaS trials, pilots, onboarding, or pre-sales workflows is a plus

What's in it For You?

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations.

For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $150,500 USD - $279,500 USD.

Pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.

Target total cash compensation ranges are inclusive of both base pay and any target sales incentive.

This job posting will close 09/12/2026.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

More information about Thomson Reuters can be found on thomsonreuters.com