Pre-Sales Forward Deployed Engineer - IFS Loops

IFS North America, Inc.; Palo Alto (CA); On-site; USD 190,000 - 230,000; Full time

Benefits offered by this job

Flexible PTO

Medical, dental, & vision

401K

Flexible spending accounts

Life insurance & disability

Tuition assistance

Volunteer & community events

Job summary

IFS North America, Inc. is seeking a founding member for a forward‑deployed role between presales and product to discover high‑value agentic use cases and prove them quickly with the IFS loops platform.

You’ll work with prospects and customers, translating insights into PoCs, and collaborate with account executives and product/engineering to shape the roadmap and enable enterprise deployments.

Qualifications

• Experience: presales, solutions engineering, or forward‑deployed roles.
• Able to translate field learnings into product requirements.
• Hands‑on with agentic AI and orchestration tools.
• Strong communication across developers and executives.
• Familiarity with enterprise asset management or related domains.

Responsibilities

• Own the full discovery to PoC arc with prospects and customers.
• Present PoC as a technical walkthrough and business case.
• Partner with Account Executives to validate technical aspects.
• Turn field learnings into native platform capabilities.
• Prototype quickly using AI‑enabled tools with founder speed.
• Scope PoCs to prove value without overbuilding.
• Train presales on platform capabilities and run global workshops.

Skills

Presales experience

Solutions engineering

Product mindset

Agentic AI

Multi-agent design

Executive communication

Customer engagement

Tools

Agent Studio

Job description

Full-time

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really mattersat the Moment of Service. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting‑edge.

At IFS, were flexible, were innovative, and were focused not only on how we can engage with our customers but also on how we can make a real change and have a worldwide impact. We help solve some of societys greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

Were looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, well help you make your moment. Join Team Purple. Join IFS.

Job Description

About the Role

You’ll join IFS Loops as a founding member of a new kind of forward‑deployed role - one built deliberately to sit between presales and product, not to live entirely inside either one. This isn't a role where you just run a demo, win a deal, and move on. You’ll go deep with our most strategic prospects and customers, discover the agentic use cases that actually move their business, prove them fast by using the IFS loops platform to show its value, and then feed everything you learn straight back into what IFS Loops product team. The best PoC patterns you create won't stay locked inside a single account; they become native Agentic platform capability, shipped to every IFS customer.

This is a role for someone who genuinely loves being in the room with customers, but who's thinking like a product person the entire time they're there and is solving for complex problems that the customer can see value of in short POV cycle.

You'll

• Own the full arc from conversation to proof: run discovery directly with prospects and customers, identify agentic use cases with real business value, and build convincing Solutions using IFS loops agentic platform proofs of concept in weeks, not months.

• Be the technical voice customers trust: present the same PoC as a hands‑on walkthrough for a technical architect and as a business case for a CxO - sometimes in the same week.

• Sit at the center of presales and product: partner with Account Executives to win technical validation on live deals, and with the Loops product and engineering teams to turn recurring patterns into native platform capability.

• Shape what IFS Loops becomes: what you learn in the field - what works, what doesn't, what customers actually ask for - feeds directly into the Agentic platform roadmap.

• Build faster than anyone else in the room: use AI‑assisted development tools to compress prototyping timelines and move at founder speed.

• Bring judgment to ambiguity: know when a use case is real and buildable versus a distraction and scope a PoC that proves the point without overbuilding.

• Train Core presales on standard capability of the platform and digital workers. Run ongoing workshops globally to help them scale.

Qualifications

About You

• You love customers - genuinely: you're as energized by a whiteboard session with a VP of Operations as by tuning a multi‑agent workflow.

• You've done presales or solutions engineering: discovery, demos, PoCs, objection handling and you know how to move a technical evaluation toward a decision.

• You also think like a product person: you can tell the difference between a one‑off customer ask and a pattern worth building into the platform.

• You're deeply hands‑on with agentic AI: multi‑agent design, tool use, human‑in‑the‑loop patterns, and platforms like Agent Studio or comparable orchestration tools.

• You understand asset‑intensive industries: Enterprise Asset Management, Field Service Management, Manufacturing, or Aerospace & Defense, well enough to run a credible conversation without a subject matter expert in the room.

• You communicate with equal credibility to a developer deep in an API and a CEO thinking about risk and ROI.

• Experience: a track record in presales, solutions engineering, or forward‑deployed roles, with genuine product instincts. Former founders and builders who've shipped 0‑to‑1 are strongly encouraged to apply.

Nice to Have

• Experience in a forward‑deployed, applied AI, or founding engineering role at a fast‑growing enterprise AI company
• Experience translating field learnings into product requirements or roadmap input
• Deep familiarity with LLMs, retrieval systems, and agent evaluation frameworks
• Experience selling or deploying software into asset‑intensive or regulated industries (aerospace & defense, energy, manufacturing)
• Willingness to travel to customer sites (approximately 2550%)

Additional Information

What Were Offering

• Salary Range: $190,000- $230,000 OTE annually
• Flexible paid time off, including sick and holiday
• Medical, dental, & vision insurance
• 401K with Company contribution
• Flexible spending accounts
• Life insurance and disability benefits
• Tuition assistance
• Community involvement and volunteering events

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer

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