Pre-Sales Engineer

Uniguest Inc.; Nashville, Northern (TN, KY); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health, dental, vision benefits

Retirement plans

Employee Assistance Program (EAP)

Career development opportunities

Performance commissions tied to ARR/pv

Job summary

Uniguest seeks a Pre-Sales Solutions Engineer to configure platforms for prospects, collaborating with design, technical, and sales teams. You will work with end-clients and resellers to model solutions, outlining how deployments will interface with other platforms and applications.

You will present low-level technical architecture, including interfaces, and support UX/UI integration efforts with clients while staying informed on industry trends and Uniguest differentiators.

Qualifications

• Shows visual design skills to create graphics/menus that align with end-client expectations.
• Understands HTTP concepts, authentication mechanisms, and data structures.
• Experience with UI/UX implementation in HTML/CSS is a plus.
• Demonstrated ability to communicate clearly in writing and verbally.
• Strong attention to detail and analytical problem-solving abilities.
• Positive, service-oriented approach to clients and team.

Responsibilities

• Identify and document business requirements and stakeholder needs to design tailored solution maps and product interfaces.
• Collaborate with Commercial teams on product positioning, technical specs, and SOWs for proposals.
• Support sales during the sales cycle to improve project conversion rates.
• Coordinate with professional services on integration between Uniguest and clients.
• Act as system architect for UX/UI integration and create architectural diagrams as needed.
• Respond to RFP/RFI as part of the bid team.
• Conduct in-depth product demonstrations highlighting Uniguest differentiators.
• Assist with ad-hoc UX/UI projects for live clients.
• Assist with training and certification of channel partners.
• Stay informed on Uniguest product portfolio capabilities and technical architecture.
• Understand hospitality and tech industry trends and show Uniguest advantages.

Skills

Visual design

UI/UX design

Web API integrations

Technical communication

Attention to detail

Problem solving

Customer-focused service

Education

Bachelor's degree in Computer Science, Engineering, or related field

Job description

Position Summary

Uniguest is a seeking a Pre-Sales Solutions Engineer to join our growing team. In this role, you will set up Uniguest platforms to meet the business needs of our prospects in collaboration with the design team, tecnical and sales teams. This role will work directly with end-clients and resellers to conceptualize, create, and present solutions to engage with the future vision of assigned projects.

In this remote position, you will have the opportunity to collaborate with diverse stakeholders for strategic projects; interacting with clients, product managers, and developers to envision, model, and provide initial models and UX/UI designs that can be built for evaluations. A successful candidate will demonstrate the ability to articulate and document the technical architecture for clients to show low-level details on how the solution will be deployed, including interfaces to other platforms and applications.

Primary Responsibilities

• Identify and documentthe requirements of the business and the stakeholders on strategic projects to create either a solution map tailored to a clients’ particular needs or products suited to meet the needs, including specific API’s and interfaces.
• Work with the Commercial teams, on positioning the product portfolio, technical specification, and SOW to be included in the proposals/agreements.
• Support the sales teams in the sales cycle to increase the conversion rate of projects.
• Work with professional services on the integration efforts between Uniguest and the end customer.
• Act as the system architect for UX/UI integration efforts with our clients when diagrams are needed.
• Respond to RFP / RFI as part of the bid team.
• Perform in-depth product demonstrations and communicate Uniguest values and differentiators to potential customers.
• Assist with ad-hoc UX/UI projects for live clients.
• Assist with training and certification of channel partners
• Remain informed about the functional capabilities of the Uniguest product portfolio including the technical architecture
• Understand the hospitality and overall technology industry trends and highlight how Uniguest takes advantage of modern technology and differentiators against the competition

Experience & Skills

• Visual design skills to create graphics/menus to match end-client expectations.
• Command of the core concepts of HTTP, authentication-mechanisms, formal data structures.
• Experience working with UI/UX implementation in HTML/CSS or other is a plus.
• Proven technology skills, outstanding interpersonal abilities, and strong written and verbal communication skills.
• Attention to detail, plus analytical and problem-solving capabilities.
• Positive, service-oriented approach

Required Qualifications

• 3+ years of experience in a Pre-Sales, Sales Engineering, or Solutions Consultant role.
• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
• A background in working with web API integrations.
• Prior experience/knowledge of one or more of the big cloud providers (AWS, Azure, GCP).
• Willingness to travel as needed.

What We Offer

• Competitive Benefits Package*: Including health, dental, vision, and retirement plans (*dependent on position, location, and eligibility).
• Employee Assistance Program (EAP): Support for personal and professional well-being.
• Career Development: Opportunities for advancement within Uniguest’s growing global organization, especially for exceeding ARR targets.
• Performance Commission Plan: Lucrative incentives tied to ARR and pipeline growth.
• Employee Recognition Rewards Program: Acknowledging outstanding contributions.
• Dynamic Work Environment: Collaborate with a passionate team across sales, presales, delivery, and support, backed by industry leaders like Samsung and Cisco.

About Uniguest

Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education, and corporate sectors. Our turnkey consumer-facing technology solutions include hardware and Digital Engagement software packages (IPTV, CMS, kiosks), system implementation, and 24/7/365 multi-lingual support for public space kiosks, digital signage, interactive TV, tablets, remote printing, and more. Designed to deliver consistent and safe experiences, Uniguest empowers clients like NCAA stadiums, QSR chains, and corporate enterprises to engage customers effectively.

Uniguest is committed to equal employment opportunity, prohibiting discrimination and harassment based on race, color, religion, national origin, sex, sexual orientation, marital status, pregnancy, gender identity, veteran status, disability, genetic information, age, or any other protected basis. We strive to provide all people equal access to employment based on ability, performance, and qualifications.