Pre Sales Associate

Atlys; Delhi Charter Township (MI); Hybrid; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Annual health check-up

Paid time off and holidays

Office meals

Development credits

Relocation support

High-spec equipment

Recreational office facilities

Job summary

Atlys is seeking a Pre Sales Associate who will be the first point of contact for travellers, turning interest into confident decisions and successful conversions. You will understand customer needs, explain visa options clearly, and guide them toward the right Atlys solution.

You’ll work across Sales, Marketing, Fulfilment and Product, maintaining accurate lead data while providing thoughtful follow-ups in a fast-paced, high-volume environment.

Qualifications

• 1+ years of experience in pre-sales, sales, customer success or another customer-facing role.
• Clear and confident communication; ability to simplify complex information for customers.
• Persuasive without being pushy; strong empathy and the ability to understand customer needs.
• Proactive, organized, and able to manage multiple conversations and follow-ups in a fast-paced environment.
• Comfortable with a 6-day schedule: Mon-Fri in-office and rotational WFH on Sat or Sun.

Responsibilities

• Engage and qualify potential customers across calls, chats and email, guiding them to the right Atlys solution.
• Explain products and visa processes clearly so customers understand options and next steps.
• Support lead conversion through timely follow-ups and addressing questions/ objections.
• Learn from conversations by identifying recurring questions and pain points to improve conversion.
• Collaborate with Sales, Marketing, Fulfilment and Product while maintaining accurate lead data.

Skills

Pre-sales experience

Clear communication

Empathy

Organized

Time management

Job description

About Atlys

Our mission is to enable every person on Earth to travel freely.

Travel should feel exciting. Instead, too much of it is still defined by paperwork, uncertainty, and processes that were never designed for travellers.

Atlys is changing that.

We’re building an AI-first platform that removes friction and uncertainty from travel. To date, we’ve processed visas for 1M+ travellers across 127 countries. But we’re still early.

The Role

We’re looking for a Pre Sales Associate to turn customer interest into confident decisions and successful conversions.

You’ll be one of the first people travellers speak to at Atlys, understanding what they need, helping them navigate their options, and building trust through clear, thoughtful conversations.

This is a customer-facing role for someone who can combine strong communication with commercial instinct, follow through consistently, and move quickly in a high-volume environment.

The Job

• Engage and qualify potential customers across calls, chats and email by understanding their travel needs and guiding them towards the right Atlys solution.
• Explain our products and visa processes clearly so customers understand their options, feel confident in their decisions and know what happens next.
• Support lead conversion through timely follow-ups, addressing customer questions and objections, and helping move potential customers towards a decision.
• Learn from customer conversations by identifying recurring questions, pain points and opportunities to improve conversion and the overall customer experience.
• Work closely across teams with Sales, Marketing, Fulfilment and Product while maintaining accurate lead and interaction data.

The Ideal Candidate

You’ll Likely Thrive In This Role If You

• Have 1+ years of experience in pre-sales, sales, customer success or another customer-facing role.
• Communicate clearly and confidently, and can simplify complex information into easy, human conversations.
• Are persuasive without being pushy, with strong empathy and the ability to understand what a customer actually needs.
• Are proactive, organised and comfortable managing multiple conversations and follow-ups in a fast-paced environment.
• Are comfortable working a 6-day schedule, with Monday to Friday in-office and a rotational WFH shift on either Saturday or Sunday.

We hire exceptional people for their craft, not travel enthusiasts. We solve hard problems that happen to touch global travel and government infrastructure.

What You Can Expect

Atlys is built by a small team with outsized ambition, high ownership, and an obsession with doing great work.

Here’s What You Can Expect

• Competitive compensation and equity so you participate in the value you help create.
• Comprehensive health insurance covering you and your family, plus annual preventive health check-up on us.
• A thoughtful leave policy with paid time off and company holidays, because great work also requires real time off.
• Lunch, high tea and dinner at the office, so the basics are taken care of while we build together.
• Learning & development credits to invest in courses, books, conferences and tools that help you get better at your craft.
• Relocation support to make moving closer to the team as seamless as possible.
• Great tools to do your best work, including high-spec equipment and software.
• An office designed for more than just work, with pickleball, table tennis, PlayStation, an arcade game room, an F1 simulator and even a full flight simulator.

Our values shape how we make decisions, work together and build for travelers. The bar is high, the pace is fast, and the way we work is deliberate. Read them before you apply. If this environment energizes you, you’ll probably thrive here. If it doesn’t, it’s better to know that upfront.