Pre-Procedure Financial Concierge

Talentify; Lompoc (CA); On-site; USD 28,000 - 37,000; Full time

Job summary

LVMC is seeking a patient financial counselor to verify patient details, maintain account information, and communicate financial responsibilities before procedures. The role involves determining payer coverage, explaining patient obligations, and assisting with charity care screening.

You will interact with patients, staff, and third parties to resolve accounts and improve receivables. Applicants should have strong verbal skills, fast learning, and the ability to work as part of a team in a

Qualifications

• High School diploma or equivalent.
• Minimum 1 year of experience in an office, hospitality, or customer service environment.
• Minimum 2 years of related work experience in a healthcare environment, with working knowledge of medical terminology.
• Excellent verbal skills; ability to organize multiple assignments and follow through with accuracy.

Responsibilities

• Verify patient identification documents and demographics.
• Maintain updated patient account information including insurance and authorizations.
• Explain services and financial obligations to patients.
• Provide estimates of patient financial responsibility prior to services.
• Assist staff and departments to resolve account issues and receivables.
• Demonstrate professionalism and compassionate service to patients and families.

Skills

Verbal communication

Organizational skills

Problem-solving

Teamwork

Education

High school diploma

Job description

LVMC is seeking a patient financial counselor to verify patient details, maintain account information, and communicate financial responsibilities before procedures. The role involves determining payer coverage, explaining patient obligations, and assisting with charity care screening.

You will interact with patients, staff, and third parties to resolve accounts and improve receivables. Applicants should have strong verbal skills, fast learning, and the ability to work as part of a team in a