Pre-Need Sales & Community Outreach Advisor

NorthStar Memorial Group; Nashville (TN); Hybrid; USD 42,000 - 68,000; Full time

Job summary

NorthStar Memorial Group is seeking a Community Development Advisor in Nashville to drive pre-need sales across cemetery products, services, and plans. You will educate families, present at seminars, and build trusted community relationships to grow annual appointments.

The role requires strong presentation skills, active prospecting, and diligent contract processing, with a commitment to superior customer service and local market knowledge.

Qualifications

• Requires a high school diploma or equivalent.
• Valid driver's license with satisfactory driving record.
• Reliable transportation is a must.
• Knowledge of cemetery and funeral industry regulations.

Responsibilities

• Builds relationships in the community to educate families on preplanning.
• Sets appointments, delivers preplanning presentations, and product presentations.
• Provides tours of each location within the area.
• Completes paperwork accurately for contract processing.
• Tracks sales activity and uses CRM for follow-up.
• Contacts new and existing customers about products and services.
• Prospects via web leads, seminars, direct outreach, and events.
• Delivers world-class customer service and a proactive attitude.

Skills

Relationship building

Appointment setting

CRM usage

Public speaking

Education

High School Diploma

Tools

CRM

Job description

NorthStar Memorial Group is seeking a Community Development Advisor in Nashville to drive pre-need sales across cemetery products, services, and plans. You will educate families, present at seminars, and build trusted community relationships to grow annual appointments.

The role requires strong presentation skills, active prospecting, and diligent contract processing, with a commitment to superior customer service and local market knowledge.