Pre-Need Planning & Community Engagement Advisor

nsmg; Waipahu (HI); On-site; USD 60,000 - 85,000; Full time

Job summary

NorthStar Memorial Group is seeking a Community Development Advisor at Mililani Memorial Park & Mortuary in Waipahu, Hawaii to educate families about pre-need planning and guide them through personalized cemetery and funeral service options.

The role emphasizes building trust in the community, scheduling educational seminars, prospecting, and maintaining timely paperwork while delivering world‑class service with integrity.

Qualifications

• A high school diploma or equivalent.
• A valid driver’s license and reliable transportation.
• A satisfactory driving record.
• Willingness to learn regulations related to cemetery and funeral profession.
• Strong organizational skills and attention to detail.
• Ability to manage time independently and stay disciplined in daily prospecting.

Responsibilities

• Build relationships with churches, civic groups, veteran organizations, hospice partners, senior living communities, and other local organizations.
• Schedule and conduct educational preplanning seminars.
• Confidently set appointments and guide families through preplanning and product presentations.
• Provide professional and welcoming park tours.
• Prospect daily through seminars, web leads, file reviews, events, and outreach.
• Schedule 10–12 qualified pre-need appointments per week and track activity in CRM.
• Respond to phone inquiries and follow up consistently and professionally.
• Maintain accurate contract paperwork and required documentation.
• Track performance metrics and refine approach.
• Stay current on veteran benefits and end-of-life planning considerations.
• Deliver service with a positive attitude and a proactive mindset.
• Participate in ongoing training with sales and leadership.

Skills

Relationship building

Public speaking

Seminar coordination

CRM tracking

Education

High school diploma

Tools

CRM software

Job description

NorthStar Memorial Group is seeking a Community Development Advisor at Mililani Memorial Park & Mortuary in Waipahu, Hawaii to educate families about pre-need planning and guide them through personalized cemetery and funeral service options.

The role emphasizes building trust in the community, scheduling educational seminars, prospecting, and maintaining timely paperwork while delivering world‑class service with integrity.