Pre-Need Planning Advisor

Service Corporation International; White Oak Manor (MD); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International (SCI) is seeking a Family Service Counselor in Maryland to generate leads, present cemetery and pre-need options, and serve families with personalized, empathetic service while driving revenue for the location.

The role requires building trust, following up with families, coordinating with funeral directors and staff, and maintaining accurate activity records. Evening/weekend availability and a valid driver’s license may be required.

Qualifications

• Must pass internal presentation certification within 30 days of hire.
• Evening and/or weekend availability.
• Ability to drive frequently.
• Ability to obtain an insurance license if required by state.
• Flexible hours but may require up to 12 hours in a day.
• Demonstrated empathy and respect.
• Knowledge of computers and some software.
• Strong customer service skills.

Responsibilities

• Prospect for new leads 1–2 hours daily and obtain referrals.
• Network within the community and build relationships with families.
• Present cemetery and pre-need options to families and referrals.
• Maintain activity logs to ensure productivity and reach.
• Prepare for appointments and conduct each with professionalism.
• Follow through on family concerns and requests to earn referrals.
• Collaborate with funeral directors and staff to deliver seamless service.

Skills

Customer service

Sales experience

Communication

Empathy

Driver's license

Time flexibility

Computer literacy

Education

High school diploma or equivalent

1–2 years of college

Job description

Service Corporation International (SCI) is seeking a Family Service Counselor in Maryland to generate leads, present cemetery and pre-need options, and serve families with personalized, empathetic service while driving revenue for the location.

The role requires building trust, following up with families, coordinating with funeral directors and staff, and maintaining accurate activity records. Evening/weekend availability and a valid driver’s license may be required.