Pre-Litigation Case Manager Team Lead, Arkansas

Topdog Law, Llc; Arkansas; Remote; USD 79,000 - 111,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

HSA

Life Insurance

Disability Insurance

Paid Time Off

Parental Leave

Job summary

TopDog Law LLC is seeking a Case Manager Lead for Arkansas to supervise 3–5 Pre-Litigation Case Managers and coordinate with the Pre-Litigation Attorney. This fully remote role focuses on efficient case progression, meticulous documentation, and strong ownership across the pod.

You will own operations, supervise medical/diganostic tracking, and drive velocity toward settlement while coaching the team and ensuring policy-aligned outcomes. Arkansas-based with national scope.

Qualifications

• 6–8 years of experience supporting Personal Injury pre-litigation matters across multiple states or Arkansas.
• Proven experience leading a team of case managers and directing workflow to settlement.
• Strong organizational skills and attention to detail.
• Ability to manage a high-volume caseload in a fast-paced environment.
• Excellent written and verbal communication skills.
• Experience reviewing and summarizing medical records and bills.
• Ability to prioritize tasks and work independently with team collaboration.

Responsibilities

• Supervise 3–5 Pre-Litigation Case Managers within the pod.
• Balance workloads across the team and ensure case progression.
• Provide guidance on case handling procedures and documentation standards.
• Ensure case managers understand priorities and progression expectations.
• Coach and support case managers to execute effectively.
• Serve as primary operational liaison between the team and the Pre-Litigation Attorney.
• Handle escalations from clients and providers to resolve issues early.
• Escalate friction points to the Pre-Lit Case Manager Ops Manager.
• Own MRI rates, advanced treatment rates, and track diagnostics.
• Monitor case velocity and ensure efficient pre-litigation progress.
• Ensure settlements meet target value relative to policy limits.
• Identify and clear roadblocks to case progression.
• Monitor medical record collection and documentation gathering.
• Ensure case files have complete documentation and evidence.
• Review liability and damages documentation for completeness.
• Maintain file organization and documentation discipline.
• Lead onboarding and training for new case managers.
• Provide coaching and address skill gaps.
• Promote consistent case handling practices and ownership.
• Model best practices in case management and client communication.
• Manage approximately 50 active pre-litigation cases with emphasis on high-value matters.
• Demonstrate ownership over cases and drive outcomes.
• Identify workflow gaps and elevate operational improvements.

Skills

Team leadership

Pre-litigation experience

High-volume caseload management

Communication skills

Medical records review

Prioritization & planning

Documentation discipline

Education

Bachelor’s degree or Paralegal Certificate

Tools

Filevine

Clio

SmartAdvocate

Job description

Pre-Litigation Case Manager Team Lead, Arkansas

TopDog Law is not your typical law firm. We're a nationally scaling personal injury firm built for impact and growth — owning the client experience end-to-end, from marketing and intake through litigation. We believe that world-class marketing, paired with exceptional legal talent and operations, creates better experiences and outcomes for clients and the business alike.

Over the past three years, we've grown 2–3x year over year, setting a new standard on the marketing side of the personal injury space and proving what's possible when strategy, speed, and execution align. Now we're applying that same discipline and innovation to firm operations, case management, and national scale — intentionally building the infrastructure, systems, and teams to grow without sacrificing quality, culture, or accountability.

We are a fully remote team that share trust, open communication, and a commitment to doing great work. If you love ownership, thrive in a fast-moving environment, and want to help build something exceptional, you'll feel right at home here.

The Opportunity

The Case Manager Lead is responsible for the day-to-day supervision, coordination, and execution of the pre-litigation case management team within the pod. This role ensures cases are properly investigated, documented, and progressed toward demand preparation and settlement.

The Case Manager Lead acts as the operational leader for the case manager team, ensuring case managers execute consistently, maintain organized files, and follow firm workflows and documentation standards. This role partners closely with the Pre-Litigation Attorney, who provides legal direction and strategy for cases.

What You Will Own

• Supervise 3–5 Pre-Litigation Case Managers within the pod
• Assign and balance workloads across the team
• Provide guidance on case handling procedures and documentation standards
• Ensure case managers understand priorities and case progression expectations
• Provide coaching and day-to-day support to help case managers execute effectively
• Serve as the primary operational liaison between the case manager team and the Pre-Litigation Attorney
• Handle escalations from clients and providers, resolving issues before they reach the attorney or Ops Manager
• Escalate friction points between case managers and the attorney to the Pre-Lit Case Manager Ops Manager

2. Medical Management & Case Value Ownership

• Own MRI rates, advanced treatment rates, and ensure diagnostics are properly tracked and attended
• Monitor and drive case velocity — ensuring cases move efficiently through each pre-litigation phase
• Ensure settlements meet expected value targets relative to policy limits
• Identify roadblocks to case progression and proactively clear them
• Flag systemic medical management issues to the Pre-Lit Case Manager Ops Manager
• Monitor progress of medical record collection and documentation gathering
• Ensure case files contain required documentation and supporting evidence
• Confirm liability and damages documentation is organized and complete
• Review case files for completeness prior to escalation to the attorney
• Maintain strong case file organization and documentation discipline

4. Data, Reporting & Process Improvement

• Actively use dashboards and reporting tools to evaluate team KPIs and identify underperformance
• Identify process changes and efficiency improvements through direct case experience and data analysis
• Surface operational gaps and improvement ideas to the Pre-Lit Case Manager Ops Manager
• Be comfortable building or pulling reports independently — data literacy is a core expectation of this role, not optional

5. Team Support & Development

• Lead onboarding and training for new case managers joining the pod
• Provide informal coaching and identify skill gaps requiring additional training
• Promote consistency in case handling practices and ownership mentality across the team
• Model best practices in case management, documentation, client communication, and ownership through personal caseload performance

6. Personal Caseload Management

• Manage approximately 50 active pre-litigation cases, with an emphasis on higher-value matters
• Be held to a higher performance standard than case managers given the complexity and value of the assigned caseload
• Demonstrate full ownership over cases — regardless of what other departments (medical records, CV specialists, settlement, etc.) have or haven't done, the Case Manager Lead is accountable for outcomes on their cases
• Identify workflow challenges or process gaps through direct case experience and elevate operational improvements when needed

What You Bring

Required:

• 6-8 years of experience supporting Personal Injury pre-litigation matters on cases in multiple states or the state of Arkansas
• Proven experience managing and leading a team of case managers, directing case strategy and workflow to efficiently drive files through each phase and toward timely settlement
• Strong organizational skills with exceptional attention to detail
• Ability to manage a high-volume caseload in a fast-paced environment
• Strong written and verbal communication skills
• Experience requesting, reviewing, and summarizing medical records and bills
• Ability to prioritize tasks, meet deadlines, and work independently while collaborating with a team

Preferred (Nice to Have):

• Bachelor’s degree or Paralegal Certificate (not required)
• Proven experience managing and developing a team within a legal environment
• Experience in high-volume or fast-growing law firms
• Familiarity with Personal Injury claims processes and insurance procedures
• Experience with case management software (e.g., Filevine, Clio, SmartAdvocate)
• Comfort working in evolving systems and processes

Who Thrives Here (Core Values)

We don't hire on resumes alone. We hire for competence, character, and mindset.

• Embrace Change: Open to feedback, embracing change, and always asking "what's next?"
• Committed: You care deeply, have your teammates' backs, and show up to build something lasting.
• No-Ego Energy: Positive, professional, and solutions-oriented. Drama stays at the door.
• Ownership: You do what you say, follow through, and treat the business like it's yours.
• Fast & Hungry: You move with urgency, thrive under high expectations, and are motivated by growth and impact.

What We Offer

• Base Salary: $78,600 to $111,000 per year, commensurate with experience (Remote, Arkansas )
• Our job postings reflect the compensation range for the specific market and location of each role. Ranges vary by geography based on local market rates and cost of labor.
• Benefits include: Medical, dental, and vision insurance, 401(k) with company match, HSA, life insurance, disability coverage, paid time off, and parental leave.

Equal Opportunity Employer

We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.