Pre-Litigation Case Manager – Personal Injury

AMS Staffing Inc.; Norfolk (VA); On-site; USD 43,000 - 55,000; Full time

Benefits offered by this job

Paid parking in building

Referral bonus $500

Job summary

AMS Staffing Inc. in Norfolk, VA is seeking a dependable Case Manager to handle pre-litigation personal injury cases from intake through demand preparation.

This onsite role includes paid parking in the building and a salary in the $43-55K range plus annual bonus and benefits. The ideal candidate will maintain organized case files, communicate with clients, insurance companies, and medical providers, and assemble comprehensive demand packages for carriers.

Qualifications

• Excellent written and verbal communication skills, including professional phone etiquette.
• Exceptional attention to detail and accuracy when reviewing records, documentation, and financial information.
• Strong organizational and time management skills, with the ability to manage multiple case files and competing priorities.
• Ability to follow established procedures, instructions, checklists, and firm policies consistently.
• Sound judgment and common sense when handling unusual situations or circumstances that fall outside routine workflows.
• A proactive, solution-oriented approach to identifying problems, gathering information, and determining appropriate next steps.
• Willingness to ask questions, accept constructive feedback, and learn from attorneys and colleagues.
• Dependability, punctuality, professionalism, and a strong work ethic.
• Ability to work collaboratively while taking ownership of assigned responsibilities.
• Commitment to maintaining confidentiality and handling sensitive information with discretion.
• Prior legal or personal injury experience is preferred but not required.

Responsibilities

• Manage and maintain accurate, organized, and up-to-date physical and electronic pre-litigation case files.
• Communicate professionally and regularly with clients by phone to obtain information, follow up on outstanding items, and provide case updates.
• Request, track, and obtain medical records and billing statements from healthcare providers.
• Communicate with insurance companies to gather information and obtain necessary claim documentation.
• Obtain and organize wage loss documentation and other supporting evidence.
• Communicate with Medicare regarding applicable liens and related documentation.
• Review and summarize medical treatment records and billing information.
• Prepare demand letters and supporting documentation for submission to insurance carriers.
• Ensure all required information and documentation are collected before files are submitted for demand.
• Monitor case progress, follow established checklists and task reminders, and complete follow-up activities within required timeframes.
• Identify missing information, address outstanding items, and take initiative to keep cases progressing.
• Recognize when an issue requires clarification or attorney involvement and communicate questions or concerns appropriately.
• Maintain strict confidentiality of client information and case-related documentation.

Skills

Communication

Attention to detail

Organizational skills

Time management

Follow procedures

Judgment

Proactive problem-solving

Willingness to learn

Dependability

Teamwork

Confidentiality

Job description

AMS Staffing Inc. in Norfolk, VA is seeking a dependable Case Manager to handle pre-litigation personal injury cases from intake through demand preparation.

This onsite role includes paid parking in the building and a salary in the $43-55K range plus annual bonus and benefits. The ideal candidate will maintain organized case files, communicate with clients, insurance companies, and medical providers, and assemble comprehensive demand packages for carriers.