Pre-Litigation Case Manager, New York

Topdog Law, Llc; New York (NY); Remote; USD 71,000 - 88,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with company match

HSA

Paid time off

Parental leave

Job summary

TopDog Law is a fully remote, nationally scaling personal injury firm focused on client experience from intake to litigation. We seek a Case Manager who owns the relationship from day one, advocates for clients, and drives cases forward with urgency and compassion.

You will be the client's dedicated advocate, coordinating care, reviewing medical records, and guiding them through one of the most stressful moments of their life.

Qualifications

• 2–6 years of experience supporting Personal Injury pre-litigation matters in New York.
• Strong organizational skills with attention to detail.
• Ability to manage a high-volume caseload in a fast-paced environment.
• Clear written and verbal communication skills.
• Experience reviewing medical records and bills.

Responsibilities

• Own the client relationship from day one through settlement.
• Be the client's advocate, guiding care and navigating the process with compassion.
• Drive cases forward with urgency and precision.
• Build demand packages and negotiate outcomes that help real people.
• Be the source of truth on each case using cutting-edge technology.
• Take full ownership of cases—this is a high-impact role.

Skills

Client relationship management

Strong organizational skills

High-volume caseload management

Excellent written and verbal

Independent work with team

Education

Bachelor's degree or Paralegal Certificate

Tools

Filevine

Clio

SmartAdvocate

Job description

Our Story

TopDog Law is not your typical law firm. We're a nationally scaling personal injury firm built for impact and growth, growing the client experience end-to-end, from marketing and intake through litigation. We believe that world-class marketing, paired with exceptional legal talent and operations, creates better experiences and outcomes for clients and the business alike.

Over the past three years, we've grown 2-3x year over year, setting a new standard on the marketing side of the personal injury space and proving what's possible when strategy, speed, and execution align. Now we're applying that same discipline and innovation to firm operations, case management, and national scale, intentionally building the infrastructure, systems, and teams to grow without sacrificing quality, culture, or accountability.

We are a fully remote team that share trust, open communication, and a commitment to doing great work. If you love ownership, thrive in a fast-moving environment, and want to help build something exceptional, you'll feel right at home here.

The Opportunity

People come to TopDog Law at one of the hardest moments of their lives: injured, overwhelmed, and unsure of what comes next. They need someone in their corner who knows their name, understands their situation, and is actively fighting to get them the best possible outcome. The Case Manager exists to be that person, a dedicated advocate who owns the client relationship completely and ensures no one ever feels like just a file number. When this role is done right, clients feel heard, supported, and confident that someone is genuinely working for them.

What You Will Own

• Own the client relationship from day one through settlement, the Welcome Call is yours, the relationship is yours, and the outcome is yours
• Be the client's dedicated advocate, connecting them to the right care fast and walking them through one of the most stressful experiences of their life with confidence and compassion
• Drive cases forward with urgency, moving through each phase with precision and purpose
• Build demand packages that tell a compelling story and negotiate toward outcomes that make a real difference for real people
• Be the source of truth on every case you touch, leveraging cutting-edge technology to stay sharp, move fast, and never let anything slip
• This is not a hand-off role, it's full ownership, and for the right person, it's one of the most impactful seats in the firm

What You Bring

Required:

• 2-6 years of experience supporting Personal Injury pre-litigation matters on cases in New York
• Strong organizational skills with exceptional attention to detail
• Ability to manage a high-volume caseload in a fast-paced environment
• Strong written and verbal communication skills
• Experience requesting, reviewing, and summarizing medical records and bills
• Ability to prioritize tasks, meet deadlines, and work independently while collaborating with a team

Preferred (Nice to Have):

• Bachelor's degree or Paralegal Certificate
• Experience in a high-volume or fast-growing law firm
• Familiarity with New York Personal Injury claims processes, no-fault rules, and insurance procedures
• Experience with case management software (e.g., Filevine, Clio, SmartAdvocate)
• Comfort working in evolving systems and processes

Who Thrives Here (Core Values)

• We don't hire on resumes alone. We hire for competence, character, and mindset.
• Embrace Change: Open to feedback, embracing change, and always asking "what's next?"
• Committed: You care deeply, have your teammates' backs, and show up to build something lasting.
• No-Ego Energy: Positive, professional, and solutions-oriented. Drama stays at the door.
• Ownership: You do what you say, follow through, and treat the business like it's yours.
• Fast & Hungry: You move with urgency, thrive under high expectations, and are motivated by growth and impact.

What We Offer

Base Salary: $71,000 - $88,100 per year, commensurate with experience (Remote, New York)

Our job postings reflect the compensation range for the specific market and location of each role. Ranges vary by geography based on local market rates and cost of labor.

Benefits include: Medical, dental, and vision insurance, 401(k) with company match, HSA, life insurance, disability coverage, paid time off, and parental leave.

Equal Opportunity Employer

We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

DISCLAIMER

This is a full-time employee position. It is not open to independent contractor or consulting arrangements. Compensation is determined by the location where the work is performed and is subject to applicable local law.

TopDog Technologies, Inc. [TopDog Law, P.A.] [TopDog Law SE, PLLC] ("TopDog")