Pre-Litigation Case Lead & Team Coach

Socket.dev; New Orleans (LA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health care plan

401(k) retirement plan

Paid time off

Job summary

Socket.dev is seeking a Pre-Litigation Manager in Louisiana to lead the pre-litigation phase, supervise a team of case managers, and keep filings moving toward settlement or filing. This working leadership role combines a manageable personal caseload with setting standards and reporting on performance.

You will partner with attorneys on case valuation and negotiation, maintain client satisfaction, and drive process improvements across workflows and templates in the case management system.

Qualifications

• 4+ years of personal injury pre-litigation case management experience.
• Experience supervising, training, or leading a team.
• Strong command of medical records, treatment coordination, and demand preparation.
• Working knowledge of Louisiana prescription periods and insurance coverage issues.
• Excellent written communication, particularly demand writing.
• Comfort managing performance and holding people accountable.

Responsibilities

• Directly supervise the pre-litigation case management team, including workload assignment and capacity balancing.
• Set clear standards for client contact, file hygiene, and file movement, and hold the team to them.
• Train new case managers and build out the training path for the role.
• Conduct one on one check ins and performance reviews on a defined cycle.
• Address performance problems early and directly, and recommend hiring and staffing changes.
• Own the pre-litigation aging report and drive it down.
• Escalate files that should be referred to litigation instead of continuing to negotiate.
• Partner with the attorneys on case valuation and negotiation strategy.
• Own client satisfaction during the pre-litigation phase, which is where most complaints originate.
• Step into difficult client conversations when a case manager needs backup.
• Make sure clients hear from the firm on schedule, not just when something happens.
• Document and improve pre-litigation workflows and task templates in the case management system.
• Report on caseload volume, phase aging, demand turnaround, and settlement results.
• Coordinate handoffs to litigation and to the settlement coordinator so nothing is dropped.
• Recommend process and technology changes backed by what the numbers show.

Skills

Leadership

Urgency

Negotiation instinct

Directness

Judgment

Client empathy

Data comfort

Job description

Socket.dev is seeking a Pre-Litigation Manager in Louisiana to lead the pre-litigation phase, supervise a team of case managers, and keep filings moving toward settlement or filing. This working leadership role combines a manageable personal caseload with setting standards and reporting on performance.

You will partner with attorneys on case valuation and negotiation, maintain client satisfaction, and drive process improvements across workflows and templates in the case management system.