Pre-Launch, Sr Associate

100 Shift4 Payments, LLC; Center Valley (Lehigh County); On-site; USD 65,000 - 85,000; Full time

Job summary

100 Shift4 Payments, LLC is seeking an Onboarding Specialist to manage merchant onboarding from data gathering through installation, then hand off to the Launch team. You will configure POS, online ordering, and marketplace integrations using Shift4 tools, train merchants, and ensure a seamless setup across departments.

Strong Excel/Google Suite proficiency, problem-solving abilities, and excellent communication are essential; bilingual English/Spanish is a plus.

Qualifications

• Deep understanding of hardware platforms, configuration methods, and deployment/logistics.
• Strong proficiency in Excel and Google Workspace.
• Excellent listening, oral, and written communication skills.
• Friendly, detail-oriented, self-managing with critical thinking.
• Customer-focused with SkyTab accounts.
• Excellent communicator with leadership skills.
• Ability to identify problems and craft creative solutions; de-escalation skills.
• Bilingual in English and Spanish is a plus but not required.

Responsibilities

• Engage with merchants to gather POS config and reporting needs.
• Manage full onboarding lifecycle and installation coordination.
• Program menus, set up online ordering, explain marketplace integrations.
• Ensure merchant satisfaction with tailored service.
• Maintain multi-channel communication and train merchants on Shift4 products.
• Document interactions and configurations in Excel/Google Suite; use Monday.com.

Skills

Hardware deployment

Excel

Communication

Self-management

Leadership

Problem solving

Bilingual (English/Spanish)

Tools

Shift4 Dine

Monday.com

Excel

Google Workspace

Job description

Overview

We are seeking a highly skilled and motivated individual to join our team. The ideal candidate will work closely with our clients, promoting the highest level of service and professionalism. This role involves managing relationships with merchants from contract receipt through installation, then handing off the account to the Launch team. This includes gathering all necessary data and configuration to ensure a seamless merchant onboarding experience.

Key Responsibilities

• Client Engagement: Build rapport with merchants and gather detailed information to understand their needs for Point of Sale (POS) configurations, reporting requirements, and how SkyTab can meet them.
• Project Management: Independently manage the complete lifecycle of merchant onboarding, including data gathering, configuration, and coordination of installation dates to ensure timely delivery of equipment.
• Technical Expertise: Program merchant menus, set up online ordering, explain marketplace integrations, and ensure orders are correct. Proficiency in Shift4 Dine is a plus.
• Customer Satisfaction: Go above and beyond to ensure complete merchant satisfaction by offering exceptional service tailored to client needs.
• Communication: Maintain communication through multiple channels, such as email, phone calls, ticket systems, and chat systems. Explain our gift card program and ensure the relevant department communicates effectively and meets the merchant's needs.
• Training: Configure menus and train merchants on the use of Shift4 products and services.
• Problem Solving: Use critical thinking and research skills to determine the feasibility of requested features, ensuring they align with our capabilities. Additionally, develop creative solutions to meet merchants' unique needs.
• Documentation: Maintain accurate records of client interactions and configurations using Excel, Microsoft Suite, and Google Suite systems. Proficiency in Monday.com is a plus.
• Industry Knowledge: Acquire and maintain an in-depth understanding of the merchant processing industry and your role within the organization.

Qualifications

• Technical Skills: Deep understanding of hardware platforms, configuration methods, and experience in hardware deployment and logistics.
• Technical Skills: Strong proficiency in Excel and other Microsoft and Google Suite systems.
• Soft Skills: Excellent listening, oral, and written communication skills.
• Soft Skills: Friendly and enthusiastic personality with strong attention to detail.
• Self-Management: Ability to self-manage, use critical thinking, and willingness to conduct research and testing as needed.
• Customer Focus: Highly motivated and dedicated to delivering exceptional service to our SkyTab accounts.
• Leadership: Excellent communicator with strong leadership skills, thriving in challenging environments.
• Problem-Solving: Possess a natural ability to identify problems and develop creative solutions to address them. Additionally, demonstrate the capability to quickly ease and de-escalate elevated situations, ensuring a positive outcome for both the merchant and the company.
• Bilingual: Proficiency in English and Spanish is a plus but not required.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

WELCOME TO THE FUTURE OF COMMERCE

About Shift4: Shift4 (NYSE: FOUR) powers the experience economy, enabling businesses to deliver the moments that matter. Transforming how people shop, dine, stay, and play, Shift4’s commerce technology allows for a seamless experience at any scale. From your neighborhood restaurant to the world’s largest event venues, Shift4 handles billions of transactions annually for hundreds of thousands of businesses around the world.

About Global Blue

Global Blue by Shift4 is the industry leader in Tax Free Shopping solutions, simplifying the tax refund process for international travelers and driving revenue for retailers through a fully integrated commerce experience. As a business partner for the shopping journey, we seamlessly connect shoppers and brands worldwide, powering over 40 million transactions each year.

A Global Leader in Financial Technology

• 75+ Countries
• $300+ Billion Processed Annually
• 300,000+ Customers
• 1,200+ Technology Integrations
• 5+ Billion Annual Transactions
• 100+ Payment Methods

Shift4's experienced senior leadership team helps us push the boundaries of commerce innovation.

Meet the Executive Team

Shift4Cares: We take corporate social responsibility seriously and strive to make a positive impact on the world around us. The Shift4 team is committed to making a difference in our local communities through volunteerism and other charitable contributions.

Join Our Team

Our people are our greatest asset, and we’re always looking for driven and innovative individuals to join our fast-growing team.