Pre-Certification Specialist

Southwoods Health; Boardman Township (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Southwoods Health in Boardman Township, Ohio, is seeking a detail-oriented Pre-Certification Specialist to handle insurance authorizations for procedures ordered by our physicians.

The ideal candidate will manage authorization processes, maintain patient confidentiality, and support administrative tasks. This full-time position offers a Monday to Friday schedule from 8:00 am to 4:30 pm, ensuring a structured work environment.

Join Southwoods Health, where we prioritize not just treatment but also the experience of our staff.

Qualifications

• Minimum of two years handling medical procedure and imaging pre-authorizations.
• Experience in Family Practice or Internal Medicine office is preferred.
• Excellent interpersonal skills and ability to maintain professionalism.

Responsibilities

• Request and obtain insurance authorizations.
• Gather and verify patient data for alternate payments.
• Assist in resolving complex insurance issues.
• Record and update insurance details.

Skills

Insurance verification

Problem-solving

Attention to detail

Education

Specialized courses in medical terminology

Training in business office operations

Job description

About the Role

Southwoods Health is seeking a detail-oriented Pre-Certification Specialist to join our growing team at the Southwoods Executive Centre. In this role, you will be responsible for requesting and obtaining insurance authorizations for procedures and imaging ordered by Southwoods Health physicians.

• Authorization Management: Request, track, obtain, and extend pre-authorizations from various insurance carriers in a timely manner.
• Intake & Investigation: Gather accurate, detailed patient data and investigate alternative payment sources to initiate services.
• Issue Resolution: Assist in resolving complex insurance issues, re-authorizations, and patient eligibility discrepancies.
• Information Handling: Promptly respond to referral sources requesting supporting documentation, medical reports, or clinical information.
• Internal Communication: Record and update insurance details within internal databases to keep pertinent staff informed of payer verifications or benefit changes.
• Compliance & Confidentiality: Maintain strict patient confidentiality and adhere to all federal, state, and regulatory guidelines (including OSHA, ODH, BOP, and TJC) across physician practices.
• Data Management: Independently maintain records and workflow utilizing electronic medical records (EMR) and specialized databases.
• Administrative Support: Assist in the development, organization, and maintenance of role-specific documents, policies, and process tools.

Qualifications & Requirements

• Education/Training: Specialized courses or training in medical terminology, business office operations, and computer applications.
• Experience: Minimum of two (2) years of experience handling medical procedure and imaging pre-authorizations across multiple modalities and specialties. Family Practice (FP) or Internal Medicine (IM) office experience is highly preferred.
• Skills: Proven insurance verification expertise, strong problem-solving capabilities, and meticulous attention to detail.
• Communication: Excellent interpersonal skills with the ability to maintain a highly professional demeanor, strong ethical standards, and moral principles at all times.

Full-time. Monday-Friday 8:00am-4:30pm.

At Southwoods Health, it's not just about the treatment, but how you're treated. #SWH

Apply online today: southwoodshealth.com