Pre-Admission Specialist (PM)

Child-and-Family-Guidance-Cente; Los Angeles (CA); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Premier Benefits including medical, d

Dental, vision, life insurance

Identity theft protection

Tickets at Work discount services

Pet insurance

PSLF eligibility

Job summary

CFGC in Northridge, CA is seeking a full-time Bilingual Pre-Admission Specialist (PM) for on-site work. The role supports reception, client check-ins, enrollment documentation, and financial screenings to prepare admissions and coordinate with clinicians.

Qualifications include bilingual English/Spanish, the ability to prioritize and manage time, strong written and verbal communication, and at least 2 years of medical or mental health office experience.

Qualifications

• Bilingual in English and Spanish is required.
• Ability to prioritize and plan work activities and use time effectively.
• Ability to communicate effectively, clearly and concisely in oral and written form.
• Minimum of 2 years’ experience in a medical or mental health agency office setting.
• HS Diploma or GED with some college preferred.

Responsibilities

• Greets clients and directs visitors; answers inquiries in a professional manner.
• Handles calls and assists in re-scheduling appointments.
• Checks in clients arriving for appointments; notifies clinician of arrival.
• Updates appointment status and handles missed or canceled appointments.
• Assists with enrollment activities, financial screenings, and intake paperwork.

Skills

Bilingual English/Spanish

Time management

Communication skills

Attendance & punctuality

Education

High School Diploma or GED

Some college preferred

Job description

Balboa
8550 Balboa Blvd
Suite 150
Northridge, CA 91325, USA

Balboa
8550 Balboa Blvd
Suite 150
Northridge, CA 91325, USA

We empower children, youth and families to flourish in vibrant communities.

• Child and Family Guidance Center (CFGC), established in 1962, is a leading provider of community mental health and social services in the San Fernando and Antelope Valleys
• Our mission is to empower children and families to achieve health and well-being through innovative mental health services.
• We serve thousands of children and families annually
• We are inspired by our staff of caring and committed professionals
• We are seeking passionate people to join our team
• As part of our team, you will join us in providing a continuum of prevention, early intervention, and intensive treatment services to children and families.
• We offer services in our offices, at schools, and in homes.
• Together, we seek to create stronger, more resilient communities
• Your role will center around changing lives, extending our reach, deepening our impact, and building meaningful outcomes for those seeking help.

The Position:

We are seeking a full-time Bilingual Pre-Admission Specialist (PM) for our Balboa facility in Northridge. The Pre-Admission Specialist is primarily responsible for the day-to-day functioning of the Reception department and for the daily check-in of all clients, obtaining financial information and assisting clients with paperwork as needed.

What You’ll Do:

• Greets clients and directs visitors, and answers visitors’ or callers’ inquiries, as needed and in a professional, courteous manner. Immediately notifies appropriate staff of any potential crisis
• Handles calls from clients and assists in re-scheduling appointments.
• Checks in clients arriving for appointments and notifies clinician of client’s arrival
• Updates appointment status of check-in screen for missed appointments and client cancelations.
• Assists in conducting enrollment activities, including all financial screenings, completion of all admission paperwork with client/caregiver. Obtains all necessary documentation from caregiver and answers questions related to services needed.
• Creates the enrollment and Intake folders for in office and field-based appointments.
• Responsible for entering all weekly schedules and daily schedule changes for all clinical staff.
• Responsible to receive client cancelation calls of client appointments. Complete activity for all appointments cancelled through reception and for all no-show appointments by completing non-billable progress note.
• Hours: Monday-Thursday 11:00am – 8:00pm with one-hour meal period, Friday 8:30am – 5:00pm with 30-minute meal period
• Fully on-site
• Starting Salary: $20.00 per hour

Qualifications

• Bilingual in English and Spanish required
• Ability to prioritize, plan work activities and use time effectively.
• Ability to communicate effectively, clearly and concisely in an oral and written manner.
• Must have a good attendance record in addition to being punctual by consistently being on time to work, meetings, and appointments
• Minimum of 2 years’ experience in a medical or mental health agency office setting
• H.S. Diploma or GED with some college preferred

We’re building a diverse, inclusive team

• You’re welcome here. We want CFGC to reflect the diversity of our community and flourish together.
• CFGC is committed to Equity, Diversity, and Inclusion and strives to create a diverse, welcoming and supportive workplace

CFGC promotes professional development and a healthy work-life balance

• Educational Assistance Reimbursement
• Great training/learning opportunities
• Supportive, friendly work environment that prioritizes YOU
• Work-life balance – flexible time off policies
• Committees and workgroups that always strive to make CFGC’s workplace culture the best it can be.
• Premier Benefits including medical, dental, vision, life insurance, identity theft protection, Tickets at Work discount services, and even pet insurance policies!
• Employees in this role may be eligible for the Public Service Loan Forgiveness (PSLF) program

*This job posting includes a summary of duties, responsibilities, and qualifications for this position. It is not a complete job description and is subject to change based on the needs of the center.

Qualifications

Skills

Behaviors

Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.