Pre-Admission Specialist (AM)

Child and Family Guidance Center | CFGC; Los Angeles (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Educational assistance

Great training opportunities

Work-life balance

Premier medical, dental, vision

Identity theft protection

Tickets at Work discounts

Pet insurance

Job summary

Child and Family Guidance Center (CFGC) in Northridge is hiring a full-time Bilingual Pre-Admission Specialist (AM) for the Balboa facility. You will manage the Reception department, assist clients with paperwork, collect financial information, and support admissions processes on-site.

The role requires English/Spanish bilingualism, strong attendance, and 2+ years in a medical/administrative setting. Starting salary is $20.00/hour, with on-site work Monday–Thursday 8:30am–5:30pm and Friday

Qualifications

• Bilingual in English and Spanish required.
• Ability to prioritize, plan work activities, and use time effectively.
• Strong communication skills, both oral and written.

Responsibilities

• Greets clients and directs visitors professionally.
• Checks in clients for appointments and notifies clinicians of arrivals.
• Handles client cancellations and no-shows, completes related notes.
• Assists in pre-admissions, including financial screenings and paperwork.
• Enter weekly schedules and daily changes for clinical staff.
• Make daily reminder calls to clients to confirm appointments.

Skills

Bilingual in English & Spanish

Education

H.S. Diploma or GED with some college

Job description

About Us & Why We're Hiring

• Child and Family Guidance Center (CFGC), established in 1962, is a leading provider of community mental health and social services in the San Fernando and Antelope Valleys
• Our mission is to empower children and families to achieve health and well-being through innovative mental health services.
• We serve thousands of children and families annually
• We are inspired by our staff of caring and committed professionals
• We are seeking passionate people to join our team
• As part of our team, you will join us in providing a continuum of prevention, early intervention, and intensive treatment services to children and families.
• We offer services in our offices, at schools, and in homes.
• Together, we seek to create stronger, more resilient communities
• Your role will center around changing lives, extending our reach, deepening our impact, and building meaningful outcomes for those seeking help.

We empower children, youth and families to flourish in vibrant communities.

• Child and Family Guidance Center (CFGC), established in 1962, is a leading provider of community mental health and social services in the San Fernando and Antelope Valleys
• Our mission is to empower children and families to achieve health and well-being through innovative mental health services.
• We serve thousands of children and families annually
• We are inspired by our staff of caring and committed professionals
• We are seeking passionate people to join our team
• As part of our team, you will join us in providing a continuum of prevention, early intervention, and intensive treatment services to children and families.
• We offer services in our offices, at schools, and in homes.
• Together, we seek to create stronger, more resilient communities
• Your role will center around changing lives, extending our reach, deepening our impact, and building meaningful outcomes for those seeking help.

If our mission resonates, keep reading.

• As part of our team, you will join us in providing a continuum of prevention, early intervention, and intensive treatment services to children and families.
• We offer services in our offices, at schools, and in homes.
• Together, we seek to create stronger, more resilient communities
• Your role will center around changing lives, extending our reach, deepening our impact, and building meaningful outcomes for those seeking help.

The Position

We are seeking a full-time Bilingual Pre-Admission Specialist (AM) for our Balboa facility in Northridge. The Pre-Admission Specialist is primarily responsible for the day-to-day functioning of the Reception department and for the daily check-in of all clients, obtaining financial information, and assisting clients with paperwork as needed.

What You’ll Do

• Greets clients and directs visitors, and answers visitors’ or callers’ inquiries, as needed and in a professional, courteous manner. Immediately notifies appropriate staff of any potential crisis
• Checks in clients arriving for appointments and notifies clinician of client’s arrival
• Responsible to receive client cancelation calls of client appointments. Complete activity for all appointments cancelled through reception and for all no-show appointments by completing non-billable progress note.
• Assists in conducting pre-admissions, including all financial screenings, completion of all admission paperwork with client/caregiver. Obtains all necessary documentation from caregiver and answers questions related to services needed.
• Responsible for entering all weekly schedules and daily schedule changes for all clinical staff.
• Responsible to making reminder calls to clients each day to confirm schedule appointment.
• Monday - Thursday 8:30am - 5:30pm (1-hour meal period), Friday 8:30am - 5:00pm (30-min meal period)
• Fully on-site
• Starting Salary: $20.00 per hour

Qualifications

• Bilingual in English and Spanish required
• Ability to prioritize, plan work activities and use time effectively.
• Ability to communicate effectively, clearly and concisely in an oral and written manner.
• Must have a good attendance record in addition to being punctual by consistently being on time to work, meetings, and appointments
• H.S. Diploma or GED with some college preferred
• A minimum of 2 years’ experience in a medical, administrative, or mental health agency office setting.

We’re building a diverse, inclusive team

• You’re welcome here. We want CFGC to reflect the diversity of our community and flourish together.
• CFGC is committed to Equity, Diversity, and Inclusion and strives to create a diverse, welcoming and supportive workplace

CFGC promotes professional development and a healthy work-life balance

• Educational Assistance Reimbursement
• Great training/learning opportunities
• Supportive, friendly work environment that prioritizes YOU
• Work-life balance – flexible time off policies
• Committees and workgroups that always strive to make CFGC’s workplace culture the best it can be.
• Premier Benefits including medical, dental, vision, life insurance, identity theft protection, Tickets at Work discount services, and even pet insurance policies!
• Employees in this role may be eligible for the Public Service Loan Forgiveness (PSLF) program
• This job posting includes a summary of duties, responsibilities, and qualifications for this position. It is not a complete job description and is subject to change based on the needs of the center.