Pre-Admission Specialist (AM)

Childguidance; California (MO); On-site; USD 47,279,000 - 67,337,000; Full time

Job summary

CFGC in Northridge is seeking a full-time Bilingual Pre-Admission Specialist (AM) for the on-site Reception department. The role centers on welcoming clients, checking in, collecting financial information, and assisting with paperwork.

You will also manage scheduling for clinical staff and make daily reminder calls. English/Spanish bilingualism, strong communication, punctuality, and at least two years in a medical/administrative setting are required; starting wage is $20.00 per hour.

Qualifications

• Bilingual in English and Spanish required.
• Strong time-management and planning abilities.
• Clear oral and written communication.
• Punctual with good attendance.
• Minimum 2 years in a medical/administrative/mental health office setting.

Responsibilities

• Greet clients, direct visitors, answer inquiries professionally.
• Check in clients for appointments and notify clinicians.
• Process appointment cancellations and no-show appointments.
• Assist with pre-admissions, including financial screenings and paperwork.
• Enter weekly schedules and schedule changes for clinical staff.
• Make daily reminder calls to confirm appointments.
• Fully on-site schedule: Mon-Thu 8:30am–5:30pm, Fri 8:30am–5:00pm.
• Starting salary: $20.00 per hour.

Skills

Bilingual in English and Spanish

Time management

Communication

Punctuality

Education

High school diploma or GED

Job description

Balboa 8550 Balboa Blvd Suite 150 Northridge, CA 91325, USA

We empower children, youth and families to flourish in vibrant communities.

• Child and Family Guidance Center (CFGC), established in 1962, is a leading provider of community mental health and social services in the San Fernando and Antelope Valleys
• Our mission is to empower children and families to achieve health and well-being through innovative mental health services.
• We serve thousands of children and families annually
• We are inspired by our staff of caring and committed professionals
• We are seeking passionate people to join our team
• As part of our team, you will join us in providing a continuum of prevention, early intervention, and intensive treatment services to children and families.
• We offer services in our offices, at schools, and in homes.
• Together, we seek to create stronger, more resilient communities
• Your role will center around changing lives, extending our reach, deepening our impact, and building meaningful outcomes for those seeking help.

The Position:

We are seeking a full-time Bilingual Pre-Admission Specialist (AM) for our Balboa facility in Northridge. The Pre-Admission Specialist is primarily responsible for the day-to-day functioning of the Reception department and for the daily check-in of all clients, obtaining financial information, and assisting clients with paperwork as needed.

What You’ll Do:

• Greets clients and directs visitors, and answers visitors’ or callers’ inquiries, as needed and in a professional, courteous manner. Immediately notifies appropriate staff of any potential crisis
• Checks in clients arriving for appointments and notifies clinician of client’s arrival
• Responsible to receive clientcancelationcallsofclient appointments.Complete activity for all appointments cancelled through reception and for all no-show appointments bycompleting non-billable progressnote.
• Assists in conducting pre-admissions, including all financial screenings, completion of all admission paperwork with client/caregiver. Obtains all necessary documentation from caregiver and answers questions related to services needed.
• Responsible for entering all weekly schedules and daily schedule changes for all clinical staff.
• Responsible to making reminder calls to clients each day to confirm schedule appointment.
• Monday - Thursday 8:30am - 5:30pm (1-hour meal period), Friday 8:30am - 5:00pm (30-min meal period)
• Fully on-site
• Starting Salary: $20.00 per hour

Qualifications

• Bilingual in English and Spanish required
• Ability to prioritize, plan work activities and use time effectively.
• Ability to communicate effectively, clearly and concisely in an oral and written manner.
• Must have a good attendance record in addition to being punctual by consistently being on time to work, meetings, and appointments
• H.S. Diploma or GED with some college preferred
• A minimum of 2 years’ experience in a medical, administrative, or mental health agency office setting.

We’re building a diverse, inclusive team

• You’re welcome here. We want CFGC to reflect the diversity of our community and flourish together.
• CFGC is committed to Equity, Diversity, and Inclusion and strives to create a diverse, welcoming and supportive workplace

CFGC promotes professional development and a healthy work-life balance

• Educational Assistance Reimbursement
• Great training/learning opportunities
• Supportive, friendly work environment that prioritizes YOU
• Work-life balance – flexible time off policies
• Committees and workgroups that always strive to make CFGC’s workplace culture the best it can be.
• Premier Benefits including medical, dental, vision, life insurance, identity theft protection, Tickets at Work discount services, and even pet insurance policies!
• Employees in this role may be eligible for the Public Service Loan Forgiveness (PSLF) program

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.