DIRECTOR, PATIENT ACCESS

Southwest General; Middleburg Heights, Northern (OH, KY); Hybrid; USD 100,000 - 150,000; Full time

Job summary

Southwest General Health Center is seeking a Director of Patient Access to lead centralized access functions including scheduling, pre-registration, verification and financial counseling. Responsible for driving operational performance, coordinating efforts across the department, and aligning strategies with organizational goals.

The role calls for a Bachelor's degree and at least three years of related experience, with two years in healthcare management.

Qualifications

• Experience in healthcare management and team leadership is required.
• Strong planning and organizational abilities are essential.
• Proven ability to drive process improvements in patient access.

Responsibilities

• Plan, organize and coordinate Patient Access activities.
• Oversee scheduling, pre-registration, estimates, pre-service collections and prior authorization.
• Manage insurance verification, point of service collections and financial counseling.
• Collaborate with internal and external stakeholders to address challenges and opportunities.
• Monitor performance and drive ongoing process improvements.

Skills

Healthcare management

Leadership

Process improvement

Team collaboration

Education

Bachelor's degree

Job description

Southwest General Health Center is a 352-bed community hospital located in Middleburg Heights, Ohio. One of the last standing community hospitals in Northeast Ohio, we partner with University Hospitals and other local community organizations to provide a full range of services to all who need us. We are certified as a Level III Trauma Center and a Primary Stroke Center, and have been serving our community for over 100 years!

At Southwest General, we believe in the power of teamwork, creating a family-like environment, ensuring a work-life balance, and providing meaningful work to make a real difference in people’s lives.

We value our employees as much as our patients, offering a supportive work culture that encourages growth, development and collaboration. We’re committed to building a team that works together, supports each other, and ultimately, saves lives every day.

At Southwest, you are family.

See why working at Southwest General can be a choice you’ll love!

POSITION SUMMARY:

The Director of Patient Access plans, organizes, and coordinates the activities of Patient Access Departments: Centralized Patient Access functions: Pre-Access, (Scheduling, pre-registration, estimates, pre-service collections and prior authorization) Insurance Verification, Point of Service Collections and Financial Counseling and Clearance to drive operational performance. Oversees and assists subordinate staff in designing and implementing departmental strategies that are aligned with organizational goals and industry best practices. Works collaboratively with peers and internal/external stakeholders to address organizational challenges/opportunities. Monitors performance and strives for excellence through ongoing process improvement. Contributes to a positive work environment that promotes SWG values.

MINIMUM QUALIFICATIONS:

EDUCATION: Bachelor's degree

REQUIRED LENGTH AND TYPE OF EXPERIENCE: Minimum three years experience in related area with two of these years being healthcare management experience.

REQUIRED CERTIFICATION: CHAM, CRCR or HFMA preferred