PRADA Client Advisor Manhasset

PRADA; Manhasset (NY); On-site; USD 45,760 - 54,080; Part time

Job summary

Prada seeks a motivated luxury retail professional to deliver an outstanding client experience in our Manhasset boutique. You will guide clients through the brand world, build lasting relationships, and contribute to achieving individual sales targets with a team.

The role emphasizes clienteling, omni-channel engagement, and product knowledge in a dynamic luxury environment. Wages are hourly with potential commissions and bonuses.

Qualifications

• A passion for selling luxury fashion.
• Excellent communication and interpersonal skills.
• Ability to build long-lasting client relationships.
• Team player who can also work independently.
• Willingness to learn and stay current with fashion trends.
• English proficiency required; additional languages a plus.

Responsibilities

• Place the customer at the center and provide exceptional service.
• Capture customer data in CRM to build personalized relationships.
• Embrace and promote an omni-channel mindset.
• Collaborate with colleagues to ensure a consistently exceptional in-store experience.
• Welcome and serve customers with a high standard of presentation.
• Cross-sell with other departments to maximize sales and KPIs.
• Stay up-to-date on fashion trends and competitors.
• Demonstrate brand and product knowledge.
• Address customer concerns by liaising with management.
• Maintain shop floor and visual displays to brand guidelines.
• Contribute to security and loss prevention efforts.

Job description

JOB PURPOSE

To be the “ambassador” who conveys and promotes the Brand philosophy and values to the final clients, guiding them into the world of the brands. As such, to be responsible for maximizing the individual and team sales, providing an extraordinary and memorable luxury customer experience, placing the client above all, discovering their needs and expectations, fostering meaningful relationships and developing their brand loyalty.

RESPONSIBILITIES

• Place the customer at the center, creating a welcoming environment and striving to meet their every need and request, providing an excellent service in accordance with the “client journey ceremony”.
• Capture customer data into the company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
• Embrace and promote the omni‑channel mindset.
• Work as a team player and partner with fellow colleagues, fostering open and constructive communication to ensure a consistent exceptional experience and contribute to a positive working environment, embracing diversity and inclusion values.
• Welcome and serve the customer, providing an excellent in‑store experience at all times.
• Be proactively engaged in cross‑selling with all departments and maximize sales opportunities in order to achieve individual sales targets and KPIs.
• Ensure to be up‑to‑date on fashion trends and competitors.
• Prove brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standards, complying with company operational guidelines and stock procedures.
• Contribute to ensuring a high level of security and remain attentive to prevent product thefts.

KNOWLEDGE AND SKILLS

• Passion for selling and stores.
• Curiosity and interest in luxury/fashion, art and design.
• Experience of building a long‑lasting relationship with clients.
• Being able to work in team as well as alone.
• Excellent communication and interpersonal skills.
• Ambition, resilience, self‑motivation, result‑driven and problem‑solving.
• Passion and knowledge of the managed product category.
• English is a must; other languages are a plus.

This position will be paid an hourly rate that may range from $22.00‑$26.00, annualized from $45,760 - $54,080, and, if applicable, may be eligible for commission, bonuses and other incentive opportunities. The rate of pay offered may vary based on job‑related knowledge, skills, and experience.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to building a fair and respectful workplace for all.