PRADA Client Advisor Manhasset

Prada Group; Manhasset (NY); On-site; USD 45,760 - 54,080; Full time

Job summary

Prada Group is seeking a dedicated Sales Associate to serve as an ambassador for our brand, creating extraordinary customer experiences in Manhasset, New York. This role involves maximizing sales through deep customer engagement and providing personalized service. Candidates should have a passion for luxury fashion and exhibit strong communication skills.

The position pays an hourly rate between $22.00 and $26.00, annualized between $45,760 and $54,080, with potential for bonuses and commission.

Responsibilities

• Create a welcoming environment and meet customer needs.
• Capture customer data in the Company CRM.
• Promote the Omni Channel mindset and cross-sell.
• Maintain high standards of the shop floor and visual display.
• Deal effectively with customer complaints.

Skills

Passion for selling and stores

Curiosity and interest in luxury/fashion, art and design

Excellent communication and interpersonal skills

Ability to work in a team as well as alone

Ambition and result-driven mindset

Problem-solving skills

Passion and knowledge of the managed product category

English proficiency

Job description

Job Purpose

To be the “ambassador” who convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of the Brands. As such, to be responsible to maximize the individual and team sales, providing an extraordinary and memorable luxury customer experience placing the Client above all, discovering their needs and expectations, fostering meaningful relationships and developing their Brand loyalty.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”.
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
• Welcome and serve the customer providing an excellent in-store experience at all times.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.

Knowledge And Skills

• Passion for selling and stores
• Curiosity and interest in luxury/fashion, art and design
• Experience of building a long-lasting relationship with clients
• Being able to work in team as well as alone
• Excellent communication and interpersonal skills
• Ambition, resilience, self motivation, result driven and problem solving
• Passion and knowledge of the managed product category
• English is a must other languages are a plus

This position will be paid an hourly rate that may range from $22.00-$26.00, annualized from $45,760 - $54,080, and if applicable, may be eligible for commission, bonuses and other incentive opportunities. The rate of pay offered may vary based on job-related knowledge, skills, and experience.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.