PRADA Team Manager East Hampton

Prada Group; New York (NY); On-site; USD 105,000 - 115,000; Full time

Job summary

Prada Group is looking for a passionate Brand Ambassador in New York, NY, to drive business performance and client relations. You will manage the store team to exceed sales targets, ensuring an excellent client experience through a positive work environment.

The ideal candidate will have strong business acumen, leadership capabilities, and comprehensive knowledge of the luxury fashion industry, with a focus on fostering client relationships and team development.

Qualifications

• Strong business acumen and analytical skills.
• Proven ability to drive positive client experiences and build loyalty.
• Flexibility in schedule and working hours.

Responsibilities

• Drive your Team to exceed financial targets and maximize sales performances.
• Ensure all clients feel welcomed through an inspiring journey.
• Cultivate customer relationships to create loyal advocates for the brand.

Skills

Strong business acumen

Excellent communication skills

Leadership skills

Comprehensive knowledge of luxury fashion

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

Job Purpose

Being a passionate Brand Ambassador and a business leader, embracing the Brand values and conveying to the Store Team and Clients to achieve successful product performance, driving actions to achieve sales targets and maximizing all commercial opportunities. Guarantee an excellent Client Experience through a successful Client Journey. Manage and motivate the team to drive business: create a positive and harmonious work environment, fostering cooperation within the team and between managers.

Responsibilities

Leading the Business

• Drive your Team to exceed financial targets and maximize sales performances, contributing to the success of the store;
• Support the Store Manager to develop and implement business plans, through analysis of the product’s performances and proposal of relevant action plans;
• Foster cross‑selling and up‑selling among product categories;
• Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support, and ensuring Prada standards are achieved;
• Act as a role model demonstrating sales leadership to the team, supporting them with their own sales, building and developing your own client relationships;
• Foster a digital mindset among the team, encouraging and supporting the team to improve relationships with clients and achieve business objectives;
• Be constantly up‑to‑date on market trends;

Client Journey

• Ensure all our clients feel welcomed and take part in an inspiring and engaging journey;
• Trigger our clients’ curiosity and lead them through the values and vision of Prada: the unique “Prada‑ness” attitude, the intelligence of design, the relevance of cultural values, the challenge of conventions, the commitment to represent creativity and innovation;
• Feel our clients unique, expressing their individuality, confidence and independence of spirit;
• Be passionate through dedication to our job, group values and DNA;

Customer Relations Management

• Cultivate customer relationships to create loyal advocates for the brand and leverage your team to achieve the highest quality of customer profile capture with every transaction.
• Foster a client‑centric mindset, developing and maintaining solid client relationships and enforcing meaningful after‑sales experiences.
• Proactively identify opportunities to gain new clients to grow department sales.
• Strengthen client loyalty by supporting the department team to carry out client‑telling initiatives.
• Proactively manage any customer complaints to ensure client relationships are maintained with positive outcomes.

Team Management

• Act as a role model demonstrating sales leadership to the team, supporting them with their own sales and building and developing your own client portfolio at the same time.
• Support your team with consistent coaching, identify their development and training needs, and partner with HR and L&D to tailor individual development plans.
• Encourage the exchange of information within the team and proactively develop morning briefings on specific topics.
• Identify talents within your team to propose for internal development opportunities, sharing the proposal with the Store Manager to define the correct development processes.
• Guarantee team development through coaching and follow‑ups on individual action plans.
• Actively support the Store Manager in mapping the market for any research they may have.
• Lead by example to ensure the team operates with the highest level of care and respect for the product, evident in every ceremony or procedure.

Store Care

• Support synergy and cooperation between front and back of house.
• Support enforcement of company procedures on cash activity, inventory, logistics and all main reporting activities requested by head office.
• Contribute to effective and efficient care of company assets.
• Provide feedback and suggestions concerning department needs first to the Store Manager, and if necessary with the Visual Merchandising and Merchandising departments.
• Be the guarantor for effective and efficient back‑of‑house organization for the department, taking responsibility for protecting the company’s assets and ensuring staff grooming standards are maintained.
• Ensure that company policies and procedures are proactively put in place while managing all operational activities related to the store.
• Master all company tools and applications, including IT and digital, and ensure the team is constantly informed of relevant updates.
• Having understood the needs and priorities, train and inspire the sales team on product knowledge, sales techniques, client services, and company policies and procedures.

Knowledge And Skills

• Strong business acumen and analytical skills.
• Comprehensive knowledge of the luxury fashion industry and its trends.
• Proven ability to drive positive client experiences and build loyalty.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to inspire and influence a team.
• Leadership and coaching skills.
• Business awareness.
• Dependability.
• Flexibility in schedule and working hours.

The annual salary range for this position may vary from $105,000 - $115,000, and if applicable, may be eligible for bonuses and other incentive opportunities. The rate of pay offered may vary based on job‑related knowledge, skills, and experience.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people, leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to building a fair and respectful workplace for all.