PRADA Client Advisor Manhasset

FashionUnited; Manhasset (NY); On-site; USD 45,760 - 54,080; Part time

Job summary

FashionUnited is seeking a passionate Sales Associate in Manhasset, NY, to embody the brand's philosophy and maximize sales through exceptional customer service. Responsibilities include building relationships with clients, capturing customer data, and ensuring a welcoming environment. Candidates should have a strong interest in luxury and fashion, excellent communication skills, and a proven ability to achieve sales targets. This role offers an hourly rate between $22.00-$26.00, with potential for commissions and bonuses.

Qualifications

• Experience of building long-lasting relationships with clients.
• Strong problem-solving skills and result-driven approach.
• Adaptable and able to work in a fast-paced environment.

Responsibilities

• Provide an extraordinary luxury customer experience.
• Capture customer data into the Company CRM.
• Contribute to a positive and inclusive working environment.
• Engage in cross-selling and achieve sales targets.
• Maintain high standards of shop floor and visual display.

Skills

Passion for selling and stores

Excellent communication and interpersonal skills

Curiosity and interest in luxury/fashion

Ambition and resilience

Ability to work in a team and alone

Fluent in English

Knowledge of product category

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

JOB PURPOSE

To be the “ambassador” who convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of the Brands. As such, to be responsible to maximize the individual and team sales, providing an extraordinary and memorable luxury customer experience placing the Client above all, discovering their needs and expectations, fostering meaningful relationships and developing their Brand loyalty.

RESPONSIBILITIES

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”.
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
• Welcome and serve the customer providing an excellent in-store experience at all times.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.

KNOWLEDGE AND SKILLS

Passion for selling and stores

Curiosity and interest in luxury/fashion, art and design

Experience of building a long-lasting relationship with clients

Being able to work in team as well as alone

Excellent communication and interpersonal skills

Ambition, resilience, self motivation, result driven and problem solving

Passion and knowledge of the managed product category

English is a must other languages are a plus

This position will be paid an hourly rate that may range from $22.00-$26.00, annualized from $45,760 - $54,080, and if applicable, may be eligible for commission, bonuses and other incentive opportunities. The rate of pay offered may vary based on job-related knowledge, skills, and experience.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.