Practice Team Lead

University Dental Associates Inc; West Highlands (NC); On-site; USD 45,000 - 55,000; Full time

Job summary

University Dental Associates, a leading dental practice, is seeking a Practice Team Lead to oversee daily operations and support the practice manager. Ideal candidates will have an Associate's degree, leadership potential, and excellent customer service skills. Join a dynamic team and contribute to providing high-level care!

Qualifications

• At least 1 year experience as a Patient Services Representative or similar position.
• Proficiency in MS products, particularly Microsoft Excel.
• Demonstrated leadership potential.

Responsibilities

• Supervise daily operations and report on financial metrics and productivity.
• Support practice revenue and maintain accountability for effective inventory control.
• Participate in Social Operating System meetings to align on key objectives.

Skills

Customer service

Leadership

Financial knowledge

Proficiency in Microsoft Excel

Education

Associate's degree

Job description

Overview

Who is UDA?

University Dental Associates, better known as “UDA”, is the answer to the question we all ask ourselves from time to time… “Where do I belong?”. We are a Doctor Owned, Doctor Led practice that is focused on providing patients with the high-level care they deserve. All the hard work that goes into this daily is expertly balanced with an atmosphere of respect, team engagement, and positive energy thanks to our dynamic team! If you have been searching for a career that will truly provide you a sense of success and satisfaction, look no further because UDA is most certainly Where You Belong!

Responsibilities

What Does a UDA Practice Team Lead Look Like? They look like YOU! As a Practice Team Lead at UDA, you are an important and valued member of our team. You will supervise the daily business operations of the practice through oversight of staff. You will help support leadership on the alignment of the practice with a focus on the core purpose and beliefs of the company to achieve daily financial success and the best possible patient experience. This may include the following duties:

• Supervision of the daily operations of the practice with reports into a practice manager on the daily progress as it relates to finances, patient experience, and staff relations.
• Leadership in conjunction with the practice manager, on the annual operating plan for the practice in accordance with Company financial guidelines to ensure the alignment of the practice with the company’s strategic objectives.
• Support of practice revenue through the greeting of patients, communication with staff and doctors as it relates to scheduling and handling relevant payor relations.
• Provide onsite leadership and accessibility to staff members and doctors.
• Regular reviews and reports back to practice manager on daily business updates that identify plan shortfalls and opportunities.
• Report on daily, weekly, and monthly measures for actual productivity against plan.
• Maintain accountability for effective inventory control and AR management.
• Participation in the Social Operating System meetings, maintaining the SOS Calendar for the practice and providing support to the practice manager to foster alignment on key operating plan and practice management objectives.
• Oversight of the Practice’s policies, procedures and processes to ensure they are being adhered to.
• Perform other similar tasks, as necessary, to support the practice manager in ensuring that the practice meets its metrics in support of its strategic objectives.
• Other duties as assigned.
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

In your role, you will be working toward the unified office mission of providing the very best that we have to offer to our patients each and every day.

When Can You Join?

We have an immediate opening!

Qualifications

What Skills and Experience Does a Successful UDA Practice Team Lead Have?

• An Associate's degree is preferred.
• At least 1 year experience as a Patient Services Representative or similar position.
• Requires proficiency in MS products, including Microsoft Excel.
• Responsible and reliable individual who is capable of demonstrating leadership potential.
• Demonstrates knowledge of basic financial concepts, practices and procedures.
• Excellent customer service skills.

Physical Requirements:

• Ability to perform essential duties satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position.
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

UDA is Ready to Welcome You to the Team!

Apply today to learn more about our comprehensive benefit package and what this opportunity can do for you!