Practice Support Assistant

UnitedHealth Group; Cambridge (MA); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off & Holidays

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan & ESPP

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

UnitedHealth Group is seeking a dedicated Practice Support Assistant to join our clinical operations team. The role supports the medical team with high-level administrative tasks, scheduling, patient outreach, and data handling to ensure efficient patient care.

Location at 20 Wall St, Burlington, MD; schedule is full-time, 40 hours/week with typical 8-hour shifts between 7:30am and 5pm. Prior secretarial/receptionist experience and EPIC familiarity are valued, along with strong customer service

Qualifications

• High School Diploma or GED required.
• 1+ years of secretarial or receptionist experience.
• Intermediate computer proficiency.
• Access to reliable transportation.

Responsibilities

• Manage complex scheduling tasks, including appointment booking and patient outreach.
• Perform insurance authorizations.
• Ensure accurate data collection and reporting; handle follow-up activities and referrals.
• Deliver excellent customer service and support patient satisfaction.
• Oversee waiting room operations and patient check-in/check-out processes.
• Complete and process forms, prior authorizations, prescriptions renewals and other documentation.
• Collaborate with supervisors on coverage and workflow; lead huddles as needed.
• Participate in quality improvement initiatives and special projects.

Skills

Secretarial experience

Receptionist experience

Computer proficiency

Transportation access

Education

High School Diploma/GED

Associate's Degree in medical office administration

Tools

EPIC experience

Job description

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together.

Position in this function performs advancedPractice Support Assistantduties with a high level of autonomy and competency. Serves as a key member of the medical team, delivering excellent customer service and supporting strong patient-clinician relationships. In addition to core responsibilities, handles significant higher-level administrative tasks.

Location: 20 Wall St. Burlington, MD Department: Physical Therapy Schedule: Full time, 40 hours/weekly. Monday - Friday, will be working an 8-hr shift between the business hours of 7:30am - 5pm.

Primary Responsibilities:

• Manage complex scheduling tasks, including appointment booking, template adjustments, and patient outreach
• Perform insurance authorizations
• Ensure accurate data collection and reporting, handle follow-up activities and referral tracking
• Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction
• Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes
• Complete and process forms, prior authorizations, prescription renewals, and other documentation
• Collaborate with supervisors on coverage and workflow; lead huddles as needed
• Participate in quality improvement initiatives and special projects

What are the reasons to consider working for UnitedHealth Group?

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of secretarial/receptionist experience
• Intermediate level of computer proficiency
• Access to reliable transportation

Preferred Qualifications:

• Associate's Degree in medical office administration program
• Previous EPIC experience
• Previous healthcare experience
• Proven solid problem solving and complex patient management skills

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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