Practice Support Advisor

Simplyhealth; United States; Hybrid; USD 28,000 - 37,000; Full time

Job summary

Simplyhealth is seeking a Practice Support Advisor to assist member dentists and practice teams with Denplan membership, delivering outstanding customer service and managing relationships. The role blends remote work with occasional Hampshire office attendance, travel across the UK, and close collaboration with Business Development Consultants to grow practice memberships and retention.

You will handle inquiries, maintain records, and champion self‑service tools while contributing to continuous

Qualifications

• Previous experience in a customer service, account support, client services or relationship management role.
• Strong communication skills and the ability to build rapport with customers and colleagues.
• Experience managing enquiries and resolving customer issues professionally.
• Excellent organisational skills and the ability to manage multiple priorities.
• Strong attention to detail and confidence maintaining accurate records.
• Experience using a variety of systems and digital tools.
• A proactive and positive approach to problem-solving.
• The ability to work collaboratively across teams and departments.
• A full UK driving licence.

Responsibilities

• Responding to telephone and email enquiries from dentists and practice teams.
• Building and maintaining strong relationships with member practices.
• Supporting practice retention by delivering excellent service and responding proactively to customer needs.
• Processing practice requests and maintaining accurate customer and practice records.
• Championing new systems, digital tools and self-service solutions.
• Taking ownership of customer enquiries and resolving issues efficiently.
• Working closely with Business Development Consultants to support practice growth plans.
• Promoting relevant Denplan products and services where appropriate.
• Attending Denplan events and building relationships with member practices.
• Supporting continuous improvement initiatives and contributing to team objectives.

Skills

Customer service

Relationship management

Communication

Organisation

Problem solving

Team collaboration

UK driving licence

Tools

CRM software

Digital tools

Job description

At Simplyhealth, we're on a mission to improve access to healthcare for all in the UK. As a Practice Support Advisor, you'll play a key role in supporting our member dentists and practice teams, helping them get the most value from their Denplan membership while delivering an exceptional customer experience. You'll be the day-to-day point of contact for dental practices, building strong relationships and providing support across a range of enquiries and requests. Working closely with Business Development Consultants and internal teams, you'll help practices maximise their membership, support retention activities and ensure customers receive a professional and efficient service. This is a varied role where no two days are the same. You'll combine relationship management, customer support and administrative expertise to help practices succeed while contributing to the wider growth and success of the Denplan business.

Key responsibilities

• Responding to telephone and email enquiries from dentists and practice teams.
• Building and maintaining strong relationships with member practices.
• Supporting practice retention by delivering excellent service and responding proactively to customer needs.
• Processing practice requests and maintaining accurate customer and practice records.
• Championing new systems, digital tools and self-service solutions.
• Taking ownership of customer enquiries and resolving issues efficiently.
• Working closely with Business Development Consultants to support practice growth plans.
• Promoting relevant Denplan products and services where appropriate.
• Attending Denplan events and building relationships with member practices.
• Supporting continuous improvement initiatives and contributing to team objectives.

We're committed to providing a recruitment experience that is fair, inclusive and accessible for all. We want every candidate to have the opportunity to showcase the skills and behaviours that will help them succeed at Simplyhealth.

We operate a smart working approach, with a blend of remote working and attendance at our Hampshire office for team meetings and collaboration days. Some UK travel may also be required as part of the role.

We're looking for someone who is passionate about delivering great service and building strong customer relationships. You'll enjoy working in a fast-paced environment, solving problems and helping customers achieve positive outcomes.

To be successful in this role, you'll have:

• Previous experience in a customer service, account support, client services or relationship management role.
• Strong communication skills and the ability to build rapport with customers and colleagues.
• Experience managing enquiries and resolving customer issues professionally.
• Excellent organisational skills and the ability to manage multiple priorities.
• Strong attention to detail and confidence maintaining accurate records.
• Experience using a variety of systems and digital tools.
• A proactive and positive approach to problem-solving.
• The ability to work collaboratively across teams and departments.
• A full UK driving licence.
• Most importantly, you'll be someone who enjoys helping customers, building trusted relationships and contributing to a supportive team environment.