Practice Supervisor

Neighborhood Health Center; Liberty (IN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Life insurance

Retirement plan

Disability coverage

Tuition reimbursement

Career advancement

Paid time off

Job summary

Neighborhood Health Center seeks a Practice Supervisor to lead all functions within the management portfolio, ensuring efficient services for patients, physicians, the public, and staff. The role supports implementation, communication and training on established goals, policies, and systems.

The position emphasizes HIPAA compliance, quality targets, payroll practices, and staffing management, with opportunities for growth within the NHC practice network.

Qualifications

• Associate’s Degree in health administration or related field; five years supervisory experience may substitute for degree.
• Bachelor’s Degree preferred in health administration or related field.
• Minimum of 3 years of health care supervisory experience required.

Responsibilities

• Oversee all functions within the management portfolio to ensure efficient services for patients, physicians, the public and staff.
• Ensure compliance with policies, safety standards, and regulatory requirements; provide training and communication of goals and procedures.
• Manage staffing schedules and timekeeping in the HRIS system (Paycor); monitor patient flow and daily operations.
• Liaise between staff and physicians; provide timely communication to providers and leadership; supervise financial reconciliation and claims efficiency.

Skills

Leadership

Communication

Teamwork

Problem solving

Education

Associate’s Degree in health administration

Bachelor’s Degree in health administration

Tools

Paycor HRIS

EMR system

Job description

The Practice Supervisor is responsible for exercising leadership and management responsibility over all functions within this management portfolio ensuring efficient services that are designed to meet the needs of patients, physicians, the public and staff. The practice supervisor assists with implementing, communicating and training to the established goals, objectives, policies, procedures and systems for the assigned practice and ensures adherence for efficient and effective practice management.

Supervisory Responsibilities Practice Staff

Professional Behaviors & Expectations

• Maintains strict confidentiality of patient and organizational information.
• Documents so anyone reading can understand the story; if you didnt document, it didnt happen.
• Embraces change, as change is constant. Has a mindset that is open to new knowledge and perspectives.
• Never stops learning and growing. Inspires growth in others.
• Presents a positive attitude.
• Holds oneself and others accountable. Focuses on doing things right and doing the right things.
• Supports team by recognizing and celebrating successes and failures, giving credit publicly, actively participating in team activities, treating team members with respect and dignity.
• Perseveres to the finish.
• Assists, where needed, to meet the needs of the organization, even if it's not a task that is part of your normal routine. (Examples: office cleaning, shoveling snow off the sidewalk, attending an outreach event, assisting in another clinic) You will not be requested to complete any tasks outside of your scope of practice.
• Ensures compliance with all organizational policies, safety standards, and regulatory requirements.

• 1.Supports and adheres to Commitment to Excellence goals in Clinical Quality, Service Quality, Community Value and Business Literacy. Responsible for ensuring hard wires are implemented and followed.
• 2.Focuses on patient satisfaction by identifying and acting on opportunities for improvement.
• 3.Follows the guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
• 4.Understands Compliance and Regulatory issues regarding employed physician practices.
• 5.Ability to learn and navigate network EMR.
• 6.Assists with managing Title X and other grant programs.
• 7.Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the NHC Mission.
• 8.Maintains established Provider Network policies, procedures, objectives, quality assurance, safety, environmental and infection control.
• 9.Manages staffing schedules and timekeeping in the HRIS system (Paycor).
• 10.Manages the daily operations of the office by monitoring the schedule, the patient flow, and addressing any problems that arise during the day. Independently makes decisions that affect the daily operations of the practice.
• 11.Establish major schedules, task assignments and allocation of manpower, space and equipment to ensure a positive daily workflow and conformance with commitments for assigned clinics/practices.
• 12.Direct various personnel functions including, but not limited to, hiring, performance appraisals, promotions, transfers and vacation schedules.
• 13.Functions as a liaison between staff and physician.
• 14.Provides effective and timely communication of office status to providers, staff and CEO.
• 15.Provides direction and orientation as required to clinic's office staff to ensure the practice meets planned statistical targets, productivity standards, quality and risk requirements, and patient satisfaction goals.
• 16.Evaluate performances and recommends merit increases, promotions and disciplinary actions in a timely manner. Interviews and recommends hiring and termination of staff in accordance with approved policies.
• 17.Ensures the effective implementation of job descriptions, personnel policies and payroll practices.
• 18.Supervises and/or performs financial reconciliation process, analysis and reporting functions.
• 19.Ensures all deposit logs and clinical logs are submitted within designated timeframes.
• 20.Maximizes collections and reimbursements by ensuring that claims are filed correctly and in a timely fashion. Monitor insurance reimbursements. Negotiate payment arrangements when appropriate.

Qualifications

Education Required: Associate’s Degree in health administration, business administration, management and organizational development, or equivalent. Five (5) years of relevant practice or supervisory experience will be considered in lieu of degree.

Education Preferred: Bachelor’s Degree in health administration, business administration, management and organizational development, or equivalent.

Experience Required: Minimum of 3 years of experience in a health care supervisory position.

Experience Preferred: N/A

Licensure: N/A

Certifications: N/A

Other: N/A

The work setting will be within the NHC practice(s).

Overtime: yes

Work on Holidays: occasionally

Work on Weekends: occasionally

Work on Different Shifts: occasionally

On-Call: occasionally

Travel: yes, between practices if assigned to more than one

Physical Requirements

Heavy Lifting: no

Pushing/Pulling: yesExposure Limits: 0-5 pounds

Standing: yesExposure Limits: 20% of shift or less

Sitting: yesExposure Limits: 80% of shift or less

Walking: yesExposure Limits: 30% of shift or less

Climbing: no

Other Exposures: N/A

This description is intended to describe the general nature and most essential duties to be performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. Management has the right to assign or reassign duties and responsibilities to the job at any time. All NHC campuses are smoke-free.

At Neighborhood Health Center, we pride ourselves on a patient-focused approach, and that starts with our dedicated and caring team. Each member of the NHC team is deeply committed to our patients and to supporting one another. We have cultivated a culture of excellence, continuously striving for improvement and demonstrating our care for employees both at work and beyond.

NHC is an equal opportunity employer offering competitive pay and a comprehensive benefits package, including medical, dental, and vision insurance, life insurance, a retirement plan with company match, and company paid short-term and long-term disability plans.

We believe in investing in our employees' futures. NHC offers paths toward advancement, including mentorship, community activities and opportunities for promotion within the organization. NHC also supports our team's professional growth through tuition and certification reimbursement.

We understand the importance of work-life balance and offer generous paid time off encompassing personal time off and paid holidays. Our commitment to patient-focused care translates into a collaborative and supportive work environment where every team member is empowered to contribute.

What Our Team Says About Working at Neighborhood Health Center

"Working for Neighborhood Health Center has been an experience like no other in my professional career. It's exciting to work with a company that not only cares about their mission but also their employees. The teamwork and compassion for those we serve that is shared by the employees is unmatched in my opinion."

- Jon Rigney, Union County Medical Center

"During my time at NHC, I have advanced through different roles-from Financial Specialist to Finance Coordinator and now Revenue Cycle Optimization Supervisor. Each position built upon the last, providing the opportunity for growth and a comprehensive understanding of all that goes into Revenue Cycle. This progression reflects my commitment to continuous learning and the opportunity there is within NHC to grow."

"Joining Neighborhood Health Center was a career change that led me out of my comfort zone. Within the first few weeks of employment, I knew I made the best decision not only professionally but personally. NHC uses an open-door policy and encourages growth within the organization. The support given from all individuals within the organization has been unmatched. NHC values employees and their families, providing staff with a healthy work-life balance. It is so rewarding to work for an organization who truly cares for their employees."