Medical Assistant - Certified - Float

Neighborhood Health Center; Richmond (IN); On-site; USD 25,000 - 36,000; Full time

Job summary

Neighborhood Health Center is seeking a Medical Assistant - Certified - Float in Richmond, IN. The role supports Providers at multiple locations, performing patient procedures and routine lab tasks as directed by supervision. Travel between campuses is expected to ensure coverage and quality patient care.

The position requires graduation from an approved medical assisting program and current certification. Full-time schedule includes 40 hours weekly with starting pay at $22.22 per hour, with

Qualifications

• Graduate of an approved school of medical assisting.
• Must be a Certified or Registered Medical Assistant.
• One year experience in a medical practice (preferred).

Responsibilities

• Escort patients to exam room, check vitals, record medical history and medications.
• Assist during exams, provide equipment and support to providers.
• Administer medications and injections under supervision.
• Perform venipuncture and collect specimens.
• Set up procedures and assist with minor surgeries and tests.
• Sterilize instruments and maintain a safe clinical environment.
• Educate patients on medications and post-visit care.

Skills

Independent work

Teamwork

Organizational skills

Time management

Interpersonal skills

Communication skills

Attention to detail

Critical thinking

EHR familiarity

Medical terminology

Education

Graduate of an approved school of medical assisting

Certified Medical Assistant or Registered Medical Assistant

BLS certification

Tools

None

Job description

Position: Medical Assistant - Certified - Float

Location: Richmond, IN

Job Id:210

# of Openings:1

Medical Assistant - Certified - Float

Position Summary

Under the direction of Neighborhood Health Center (NHC) Provider(s) and Practice Supervisor, the Medical Assistant-Certified-Float will work at all NHC locations. This position assists the Provider(s) with patient procedures and may perform routine laboratory tests. This individual works hand-in-hand with the Provider(s) and Practice Supervisor(s) to achieve quality outcomes for the patient.

Schedule

• Full-time, 40 hours per week

Pay

• Beginning at $22.22

Supervisory Responsibilities

• No supervisory responsibilities

Professional Behaviors and Expectations

• Maintains strict confidentiality of patient and organizational information.
• Documents so anyone reading can understand the story; if you didn’t document, it didn’t happen.
• Embraces change, as change is constant. Has a mindset that is open to new knowledge and perspectives.
• Never stops learning and growing. Inspires growth in others.
• Presents a positive attitude.
• Holds oneself and others accountable. Focuses on doing things right and doing the right things.
• Supports team by recognizing and celebrating successes and failures, giving credit publicly, actively participating in team activities, treating team members with respect and dignity.
• Perseveres to the finish.
• Assists, where needed, to meet the needs of the organization, even if it’s not a task that is part of your normal routine. (Examples: office cleaning, shoveling snow off the sidewalk, attending an outreach event, assisting in another clinic) You will not be requested to complete any tasks outside of your scope of practice.
• Ensures compliance with all organizational policies, safety standards, and regulatory requirements.

Essential Duties and Responsibilities

Clinical Duties

• Patient Care: Escorts patients to exam room, checks vital signs, measures weight and height, interviews patients to assess needs, records reason(s) for visit, and records current medications. Instructs patients on how to prepare for exam. Completes routine forms as appropriate (school, physical, immunization records, etc.) Ensures chart documentation is completed in a timely manner and in accordance with practice policy and procedures.
• Assisting with Exams: Prepares exam rooms by cleaning rooms between patients and ensures room is stocked with the appropriate supplies. Assists provider during physical exams and procedures, by providing equipment, instruments, and support.
• Medication Administration: Under the supervision of a provider, they may administer medications and injections. Maintains sample medication inventory and appropriate documentation.
• Specimen Collection: perform venipuncture, collect urine, and obtain other samples for lab testing.
• Setting up and performing procedures: Sets up and assists provider with patient procedures such as suture removal, wart and mole removal, pap smears, minor surgeries, etc. Also administers electrocardiograms (EKG) , injections, immunizations, vision and hearing tests, venipuncture, and cerumen removal/ear irrigation per policy.
• Sterilization: Sterilizes instruments and exam rooms to maintain a safe environment.
• Wound Care: Changes dressings and assists with sutures under supervision of provider per policy.
• Patient Education: Triages patient phone calls and relays education to patients on medications, treatments, and self-care verbatim from the Physician, Nurse Practitioner, or Physician Assistant.
• MAs (certified and non-certified) are to only perform tasks or duties listed as assigned, and that fall under their scope of practice, per NHC policy.

Laboratory Duties

• Performs lab duties in accordance with needs of patients and as directed by the Provider/Practice Supervisor. Prepares specimens for in-house and reference labs as appropriate. Operates and calibrates laboratory equipment. Maintains laboratory documentation in accordance with CLIA standards and practice specific protocol.
• Prepares specimens to be analyzed daily by an outside lab by packaging specimen appropriately, completing requisition form and contacting testing facility as necessary.
• Tracks all labs sent off-site.
• Disinfects lab area routinely and orders/maintains supplies as needed.
• Submits necessary testing and documentation for lead screenings.

Administrative Duties

• Scheduling: Schedules appointments, follow-up appointments, off-site diagnostic tests and referrals to other providers, and manages patient schedules.
• Medical Records: Maintains patient records, updates information, and manages electronic health records (EHRs).
• Billing and Insurance: Assists with billing, insurance claims, and patient inquiries. Performs prior authorizations and pre-certifications when appropriate.
• Office/Clinic support: Manages supplies, maintains equipment, and ensures the office is organized and functional. Performs front office duties as needed.
• Patient Communication: Greets patients, answers phone calls, and relays messages. Monitors patient portal, in-basket tasks, and emails daily.
• Maintains documentation and quality program for Vaccines for Children (VFC) and Children’s Health and Illness Recovery Program (CHIRP).
• Assists with medication assistance program.
• Other duties as assigned.

Qualifications-Education

Required

Graduate of an approved school of medical assisting.

Preferred

Qualifications-Experience

Required

Must be a Certified or Registered Medical Assistant.

Preferred

One year experience in a medical practice.

Required Licensure/Certification

Certified Medical Assistant or Registered Medical Assistant / Basic Life Support (BLS)

Knowledge, Skills and Abilities

• Ability to work independently as well as part of a team.
• Strong organizational and time management skills.
• Strong interpersonal skills and ability to communicate effectively.
• Detail oriented, with focus on accuracy of information.
• Demonstrates critical thinking skills and the ability to prioritize tasks.
• Ability to evaluate and decipher clinical records.
• Working knowledge of medical terminology, healthcare procedures, and insurance practices.
• Familiarity with electronic health record (EHR) systems and medical software.

Setting

Overtime

as needed to care for patients & outreach events

Holidays

as needed to care for patients & outreach events

Different Shifts

clinics have evening hours 1-3 evenings per week

On-Call

Travel

as needed to care for patients between offices & to outreach events

Physical Requirements

Heavy Lifting

Exposure Limit: not greater than 200 pounds

Pushing Pulling

Exposure Limit: not greater than 200 pounds

Standing

Exposure Limit: 90% of shift

Exposure Limit: 20% of shift or less

Walking

Exposure Limit: 90% of shift

Climbing

Exposure Limit: stairs, 20% of day at 10 th Street Clinic

Fine Manipulation

Exposure Limit: 75% of day

Other Exposures: Communicable diseases (influenza), body substances, sharps, pests, and angry/upset patients.

This description is intended to describe the general nature and most essential duties to be performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. Management has the right to assign or reassign duties and responsibilities to the job at any time. All NHC campuses are smoke-free.

At Neighborhood Health Center, we pride ourselves on a patient-focused approach, and that starts with our dedicated and caring team. Each member of the NHC team is deeply committed to our patients and to supporting one another. We have cultivated a culture of excellence, continuously striving for improvement and demonstrating our care for employees both at work and beyond.

NHC is an equal opportunity employer offering competitive pay and a comprehensive benefits package, including medical, dental, and vision insurance, life insurance, a retirement plan with company match, and company paid short-term and long-term disability plans.

We believe in investing in our employees' futures. NHC offers paths toward advancement, including mentorship, community activities and opportunities for promotion within the organization. NHC also supports our team's professional growth through tuition and certification reimbursement.

We understand the importance of work-life balance and offer generous paid time off encompassing personal time off and paid holidays. Our commitment to patient-focused care translates into a collaborative and supportive work environment where every team member is empowered to contribute.

What Our Team Says About Working at Neighborhood Health Center

“Working for Neighborhood Health Center has been an experience like no other in my professional career. It’s exciting to work with a company that not only cares about their mission but also their employees. The teamwork and compassion for those we serve that is shared by the employees is unmatched in my opinion.”

— Jon Rigney, Union County Medical Center

“During my time at NHC, I have advanced through different roles—from Financial Specialist to Finance Coordinator and now Revenue Cycle Optimization Supervisor. Each position built upon the last, providing the opportunity for continuous learning and the opportunity there is within NHC to grow.”

“Joining Neighborhood Health Center was a career change that led me out of my comfort zone. Within the first few weeks of employment, I knew I made the best decision not only professionally but personally. NHC uses an open-door policy and encourages growth within the organization. The support given from all individuals within the organization has been unmatched. NHC values employees and their families, providing staff with a healthy work-life balance. It is so rewarding to work for an organization who truly cares for our employees.”

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