Practice Specialist

Berkshire Health Systems; Pittsfield (MA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Retirement plan

Paid time off

Job summary

Berkshire Medical Center in Pittsfield, MA seeks a Practice Specialist for the PCOT office. This full-time role covers triage, scheduling, patient flow, EMR optimization, and revenue cycle duties. Strong attention to detail and confidentiality are essential, with cross-coverage as needed.

Minimum five years of behavioral health admin/office experience preferred; BH billing experience is a plus. Competitive benefits and comprehensive compensation package offered.

Qualifications

• Minimum high school diploma; additional business/financial coursework preferred.
• Five years in behavioral health admin or physician offices is preferred.
• Experience with BH insurance, billing and charge entry is advantageous.

Responsibilities

• Triage and scheduling for PCOT operations.
• Manage patient flow and EMR optimization to improve efficiency.
• Support revenue cycle activities across multiple services.
• Maintain provider relationships and coordinate care.
• Provide cross-coverage and communicate issues to senior team.

Skills

Administrative experience

Healthcare billing

EMR proficiency

ICD-10 knowledge

Communication skills

Education

High school diploma

Advanced business or financial coursework

Tools

Expanse

EMR

Job description

Berkshire Medical Center · BMC Psych Primary Team

Hourly Pay Range: 21.9200 through 32.9000

Full Time , Shift 1 , 40 , 8:00am - 4:30pm

Monday - Friday

Posted 07/31/2026

DEFINITION/PRIMARY FUNCTION

This position is responsible for overall administrative and clinical functions necessary to support the effective day-to-day operations of the PCOT office. This position is responsible for understanding all aspects of the practice including: triage, scheduling, patient flow, EMR optimization, utilization review and provider relationships. In addition, the Practice Specialist manages other assignments related to the revenue cycle of multiple services in the department. They must possess flexibility, attention to detail, and independent problem solving and is required to communicate problems or issues in a timely manner to the appropriate senior team member. S/he must work to ensure all responsibilities are exercised with diligence, care, and integrity. S/he may be called upon to provide cross coverage, when necessary.

POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)

Experience:

• Five years of behavioral health acute care or physician office administrative experience preferred.
• Behavioral health billing and charge entry experience preferred.
• Experience with BH Insurance and the appeals process preferred.

Education and Training:

• High school diploma required.
• Medical Terminology preferred.
• Advanced business or financial coursework required. Relevant experience may be used in lieu of this requirement.

License, Certification & Registration:

• None

Other Requirements:

• Strong organizational skills.
• Excellent verbal, written, communication, and analytical skills.
• Excellent interpersonal skills with sensitivity to patient issues, including highest respect for patient confidentiality.
• Knowledge of Expanse and/or proficiency with EMR preferred.
• Knowledge of ICD-10 codes, preferred.
• Knowledge of commercial behavioral carve-outs, CMS, and Medicaid billing required.

The minimum and maximum of the hourly pay range for this position is shown above. Actual rates of pay may vary based on a range of factors including but not limited to experience and qualifications. In addition to base pay, we offer a comprehensive benefits package that includes health and dental insurance, life and disability insurance, a competitive retirement plan contribution and a paid time off program.