Patient Coordinator

Weill Cornell Medicine - Qatar; New York (NY); On-site; USD 38,000 - 54,000; Full time

Job summary

Weill Cornell Medicine - Qatar is seeking a Patient Coordinator to support frontline reception, registration, and billing activities, ensuring smooth patient flow for physicians. The role involves using scheduling software, handling inquiries, and guiding patients through the portal.

The ideal candidate has about 1 year of customer/patient service experience, familiarity with EPIC or similar EMR systems, and knowledge of CPT/ICD coding. High school diploma required.

Qualifications

• High school diploma or GED is required.
• About 1+ years of experience in customer or patient service, preferably over the phone and in person.
• Familiarity with computerized scheduling systems (EPIC preferred) and medical coding basics (CPT, ICD-9/10).
• Knowledge of third-party payer reimbursement (Medicare/Medicaid, managed care, commercial insurance).

Responsibilities

• Manage front-end revenue cycle tasks including patient check-in/out and payment reconciliation.
• Schedule, confirm, reschedule, and cancel patient appointments.
• Complete initial registration with demographic and insurance details.
• Enter patient visits in the practice management system and notify clinical staff.
• Provide patient education and assist with portal usage.
• Answer phones, triage inquiries, and support patient flow.
• Maintain neat waiting areas and assist in clerical duties.

Skills

Customer service

Telephone etiquette

Front desk operations

Education

High school diploma or GED

Tools

EPIC

eMR (EPIC-Care)

Job description

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*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Position Summary

Under direct supervision, the Patient Coordinator performs frontline reception, registration, administrative and/or billing activities to contribute to an optimal customer service experience for patients and efficient patient flow for physicians within the Department.

Job Responsibilities

• Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in/check-out of patients and collection/reconciliation of time-of-service payments,as applicable. May also discuss patient’s responsibility for payments
• Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application.
• Completes initial registration when scheduling new patients with all required demographic and insurance information. Retrieves and stores patient visit specific details such as authorization numbers and referring physicians.
• Arrives patients in the practice management system to notify clinical team when patients are checked in and ready to see the physician.
• If applicable, ensures that patients provide any pre-visit documentation, pre-certifications or authorizations for medical services as needed, and/or a referral, if required.
• Distributes informational and specialty-specific educational brochures.
• Educates patients about the patient portal and encourages patient participation.
• Answers phones, responds to inquiries and triages calls to appropriate personnel.
• Maintains waiting areas in a neat and tidy condition.

Education

• High school diploma or GED

Experience

Approximately 1 or more years of experience succeeding in a customer/patient service role over telephone and in-person.

Knowledge, Skills and Abilities

• Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care).
• Knowledge of CPT, ICD-9, and ICD-10 coding.
• Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care and commercial insurance.

Working Conditions/Physical Demands

Standard office work

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