Practice Representative – Lexington

Beth-Israel-Lahey-Health; Boston (MA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Free on-site parking

Job summary

Beth Israel Deaconess Medical Center in Boston, MA is seeking a Practice Representative to welcome patients, manage check-in/check-out, verify demographics and insurance, and collect co-pays at the front desk. The role includes coordinating follow-up appointments and guiding patients through care across multiple specialties.

You will support scheduling for diagnostics, tests, and referrals while maintaining confidentiality and delivering compassionate, professional service in a fast-paced

Qualifications

• High school diploma or GED required.
• Associate's degree preferred.
• 0–1 years related work experience required.
• Basic familiarity with computers.

Responsibilities

• Welcome patients and visitors in a courteous and professional manner.
• Check patients in and verify demographic and insurance information.
• Collect co-payments and direct patients to the appropriate service area.
• Complete patient check-out and schedule follow-up appointments.
• Coordinate related diagnostic and laboratory testing.
• Schedule specialty services and tests as needed.
• Reschedule appointments and help address patient flow concerns.
• Maintain accurate and confidential patient information and prepare required documents.

Skills

Customer service

Communication

Attention to detail

Professionalism

Teamwork

Computer skills

Education

High School Diploma or GED

Associate's degree

Tools

Web-based scheduling systems

Job description

Boston, MA • Beth Israel Deaconess Medical Center • Full-time • DayWhen you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.Job Summary: Serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent customer service through clear communication. Reports to the manager with input from assigned physicians, nurses and other health care providers.

Job Description:ScheduleFull-time, 30 hours per weekMonday through Friday8:00 a.m.–2:00 p.m.About the RoleJoin a busy multispecialty outpatient practice as a Practice Representative supporting front-desk and patient access operations.You will welcome patients, manage check-in and check-out, coordinate follow-up appointments, and help patients navigate care across a variety of specialties. This role is primarily based at the front desk, with occasional telephone and insurance-related support as needed.What You’ll DoWelcome patients and visitors in a courteous and professional mannerCheck patients in and verify demographic and insurance informationCollect required co-payments and direct patients to the appropriate service areaComplete patient check-out and schedule follow-up appointmentsCoordinate related diagnostic and laboratory testingSchedule specialty services, including tests such as stress tests and echocardiogramsReschedule appointments and help address patient flow concernsPrepare schedules, medical records, and other required documentsMaintain accurate and confidential patient informationConfirm prior authorizations, referrals, and pre-certifications as neededProvide occasional telephone coverage and route information appropriatelyCommunicate closely with patients, providers, families, and practice staffWhat Success Looks LikeYou will be successful in this role if you are:Warm, welcoming, and comfortable working directly with patientsOrganized and attentive to detailComfortable learning different specialties and scheduling workflowsAble to manage several responsibilities while maintaining accuracyProfessional and calm when assisting patientsDependable and willing to support your teammatesComfortable using computers and web-based applicationsInterested in building experience in a healthcare environmentWhy Join This Team?You will join an established and supportive front-desk team where employees work together to keep patient visits running smoothly.The Lexington practice supports approximately 26 departments and 50 rotating providers, offering exposure to a wide range of outpatient specialties. This is a strong opportunity for someone who enjoys customer service, wants to build relationships with returning patients, and is interested in learning more about healthcare operations. Free on-site parking is available.Required QualificationsHigh School diploma or GED required. Associate's degree preferred.0-1 years related work experience required.Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.Preferred QualificationsOne year experience in a healthcare or service/hospitality environment.Pay Range:$20.50 – $27.59The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/DisabledJob detailsEmployment: Full-timeHours/Week: 30Shift: DayCategory: Clinic ManagementPay Range: $20.50 - $27.59FLSA: Non-ExemptReq ID: JR100756