Healthcare Associates Practice Representative

Beth Israel Lahey Health; United States; On-site; USD 43,000 - 57,000; Full time

Job summary

Beth Israel Lahey Health is seeking a patient services associate for an outpatient unit. You will serve as the primary contact for patients and visitors, delivering courteous, clear information and guiding them through check-in, appointment scheduling, and check-out processes.

Reporting to the manager with input from physicians, nurses and other care team members, you will help maintain smooth patient flow while safeguarding confidentiality and privacy in all communications and records handling.

Qualifications

• Written and verbal communication skills to interact with patients, families and staff.
• Ability to follow safety and privacy guidelines in a healthcare setting.
• Basic computer navigation and data entry skills.
• Familiarity with handling medical information and patient interactions.

Responsibilities

• Communicates with and assists patients and the public by phone and in person in a courteous, helpful manner.
• Prepares schedules, medical records and other documents per quality standards.
• Maintains patient confidentiality at all times and protects sensitive information.
• Performs check-in, registration and verification of demographic and financial information.
• Confirms prior authorizations, referrals and pre-certifications for insurance and plans.
• Collects required co-payments according to standards.
• Directs patients to next service area and monitors flow to ensure timely service.
• Processes check-out and schedules follow-up appointments and related tests.
• Provides educational materials as indicated.
• Enters visit billing tickets.

Skills

Written Communications

Oral Communications

Knowledge

Team Work

Customer Service

Education

High School diploma or GED

Associate's degree

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Summary

Serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent customer service through clear communication. Reports to the manager with input from assigned physicians, nurses and other health care providers.

Job Description

Essential Responsibilities

Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met. Takes complete and accurate information from patients/callers, prioritizing and facilitating communication of information to providers. Prepares schedules, medical records and other documents in accordance with quality standards. Maintains patient confidentiality at all times, whether by phone, discussion with providers or distribution of patient information by email, fax, etc. Performs check in, registration, and verification of demographic and fiscal information according to medical center policies and procedures and utilizing hospital computer systems. Confirms prior authorizations, referrals and pre-certifications for patient's insurance and managed care plan. Collects required co-payments according to standards. Directs patients to next service area. Monitors patients and visitors entering, waiting, and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.) Acts as liaison between patient and practice staff to ensure optimal flow and service delivery. Processes patient check out, schedules follow-up appointments and related diagnostic and/or lab tests making every reasonable effort to accommodate patient and provider needs. Provides patient with any relevant educational materials as indicated. Enters visit billing tickets.

Required Qualifications

High School diploma or GED required. Associate's degree preferred. 0-1 years related work experience required. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.

Preferred Qualifications

One year experience in a healthcare or service/hospitality environment.

Competencies

Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions. Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions. Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required. Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

Pay Range

$20.50 - $27.59 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you're busy caring for and supporting our patients, we take care of you.