Practice Representative – Chelsea Laboratory

Beth Israel Deaconess Medical Center, Inc.; Chelsea (MA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Free on-site parking

Job summary

Beth Israel Lahey Health in Chelsea, MA is seeking a Practice Representative to support patients across a multiservice outpatient location. You will welcome patients, manage check-in/check-out, verify demographics and insurance, collect co-pays, and schedule follow-up care. Bilingual English/Spanish ability is important for this role.

Healthcare experience is welcome but not required. This position offers a stable day schedule, with opportunities to cross-train across departments and grow within

Qualifications

• High School diploma or GED required.
• Associate's degree preferred.
• 0-1 years related work experience required.
• Basic familiarity with computers.
• Ability to navigate at a basic level within web-based applications.

Responsibilities

• Greet patients and visitors in a courteous and helpful manner.
• Check patients in and out for appointments.
• Register patients and verify demographic, insurance, and billing information.
• Collect required co-payments.
• Schedule and confirm appointments, mammograms, ultrasounds, laboratory services, and other follow-up care.
• Provide patients with preparation instructions and appointment information.
• Complete reminder and outreach calls.
• Take accurate information from patients and callers and route messages appropriately.
• Monitor the waiting area and help address patient-flow concerns.
• Prepare schedules, medical records, and other required documents.
• Confirm referrals, prior authorizations, and pre-certifications as needed.
• Complete required visit and billing documentation.
• Cross-train and provide front-desk coverage across services within the building.

Skills

Bilingual English/Spanish

Customer service

Front desk

Computer basics

Epic software

Education

High School diploma or GED

Associate's degree preferred

Tools

Epic

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description

Location: Chelsea, Massachusetts

Schedule: Monday through Friday 8:30 a.m.–5:00 p.m.

About the Role

Join Chelsea Shared Services as a Practice Representative supporting patients across a busy multiservice outpatient location. You will be a welcoming first point of contact for patients while managing check-in, check-out, registration, scheduling, and other front-desk responsibilities. Because the location serves many Spanish-speaking patients, the ability to communicate effectively in both English and Spanish is important for this role. Healthcare experience is welcome but not required. Candidates who are early in their careers and comfortable learning new systems are encouraged to apply.

What You’ll Do

• Greet patients and visitors in a courteous and helpful manner
• Check patients in and out for appointments
• Register patients and verify demographic, insurance, and billing information
• Collect required co-payments
• Schedule and confirm appointments, mammograms, ultrasounds, laboratory services, and other follow-up care
• Provide patients with preparation instructions and appointment information
• Complete reminder and outreach calls
• Take accurate information from patients and callers and route messages appropriately
• Monitor the waiting area and help address patient-flow concerns
• Prepare schedules, medical records, and other required documents
• Confirm referrals, prior authorizations, and pre-certifications as needed
• Complete required visit and billing documentation
• Cross-train and provide front-desk coverage across services within the building

Services You May Support

• Primary care
• Laboratory services
• Radiology
• Mammography and bone density
• Physical therapy
• Specialty care
• Urgent care

Assignments may vary based on patient and department needs.

What Success Looks Like

• Able to communicate effectively in English and Spanish
• Warm, kind, and respectful with patients and colleagues
• Dependable and ready to support the team
• Organized and attentive to detail
• Comfortable using computers and learning Epic
• Willing to cross-train across different departments
• Able to follow through on patient requests and scheduling needs
• Flexible when priorities or coverage needs change

Why Join This Team?

You will join an experienced, supportive team where many employees have built long careers at the Chelsea location. Colleagues work closely together, help new employees learn, and treat one another with kindness and respect. This is a strong entry point into healthcare for someone interested in learning patient access, scheduling, insurance verification, and multispecialty outpatient operations. Free on-site parking is available.

Required Qualifications

• High School diploma or GED required.
• Associate's degree preferred.
• 0-1 years related work experience required.
• Basic familiarity with computers.
• Ability to navigate at a basic level within web-based applications.

Preferred Qualifications

• One year experience in a healthcare or service/hospitality environment.

Pay Range

Pay Range: $20.50 - $27.59 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

Vaccination Policy

Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

Equal Opportunity Employer/Veterans/Disabled At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you're busy caring for and supporting our patients, we take care of you.