Practice Representative – Chelsea Laboratory

Anna Jaques Hospital; Chelsea, Northern (MA, KY); Hybrid; USD 23,000 - 39,000; Full time

Benefits offered by this job

Free on-site parking

Job summary

Beth Israel Lahey Health Chelsea Shared Services is seeking a Practice Representative to support patients at a multiservice outpatient location in Chelsea, MA. You will be the first contact, handling check-in, registration, scheduling, and billing information in a busy setting.

The role emphasizes English/Spanish communication, friendly patient interactions, and ability to learn Epic and other systems. Prior healthcare experience is welcome but not required, with an entry-level pathway for those

Qualifications

• High School diploma or GED is required.
• Associate's degree preferred.
• 0-1 years related work experience required.
• Basic familiarity with computers.
• Ability to navigate basic level within web-based applications.

Responsibilities

• Greet patients and visitors in a courteous and helpful manner.
• Check patients in and out for appointments.
• Register patients and verify demographic, insurance, and billing information.
• Collect required co-payments.
• Schedule and confirm appointments and follow-up care.
• Provide patients with preparation instructions and appointment information.
• Complete reminder and outreach calls.
• Cross-train and provide front-desk coverage across services.

Skills

Customer service

Bilingual English/Spanish

Computer basics

Education

High School diploma or GED

Associate's degree preferred

Tools

Epic

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description:

LocationChelsea, Massachusetts ScheduleMonday through Friday8:30 a.m.–5:00 p.m.

About the Role

Join Chelsea Shared Services as a Practice Representative supporting patients across a busy multiservice outpatient location.You will be a welcoming first point of contact for patients while managing check-in, check-out, registration, scheduling, and other front-desk responsibilities. Because the location serves many Spanish-speaking patients, the ability to communicate effectively in both English and Spanish is important for this role.Healthcare experience is welcome but not required. Candidates who are early in their careers and comfortable learning new systems are encouraged to apply.

What You’ll Do

Greet patients and visitors in a courteous and helpful mannerCheck patients in and out for appointmentsRegister patients and verify demographic, insurance, and billing informationCollect required co-paymentsSchedule and confirm appointments, mammograms, ultrasounds, laboratory services, and other follow-up careProvide patients with preparation instructions and appointment informationComplete reminder and outreach callsTake accurate information from patients and callers and route messages appropriatelyMonitor the waiting area and help address patient-flow concernsPrepare schedules, medical records, and other required documentsConfirm referrals, prior authorizations, and pre-certifications as neededComplete required visit and billing documentationCross-train and provide front-desk coverage across services within the building

Services You May Support

• Primary care
• Laboratory services
• Radiology
• Mammography and bone density
• Physical therapy
• Specialty care
• Urgent care

Assignments may vary based on patient and department needs.

What Success Looks Like

• Able to communicate effectively in English and Spanish
• Warm, kind, and respectful with patients and colleagues
• Dependable and ready to support the team
• Organized and attentive to detail
• Comfortable using computers and learning Epic
• Willing to cross-train across different departments
• Able to follow through on patient requests and scheduling needs
• Flexible when priorities or coverage needs change

Why Join This Team?

You will join an experienced, supportive team where many employees have built long careers at the Chelsea location. Colleagues work closely together, help new employees learn, and treat one another with kindness and respect.This is a strong entry point into healthcare for someone interested in learning patient access, scheduling, insurance verification, and multispecialty outpatient operations.Free on-site parking is available.

Required Qualifications

• High School diploma or GED required.
• Associate's degree preferred.
• 0-1 years related work experience required.
• Basic familiarity with computers.
• Ability to navigate at a basic level within web-based applications.

Preferred Qualifications

• One year experience in a healthcare or service/hospitality environment.

Pay Range:

$20.50 - $27.59The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geographyof work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled