Practice Representative – Chelsea Laboratory

Beth Israel Lahey Health; Chelsea (MA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Free on-site parking

Job summary

Beth Israel Lahey Health is seeking a Practice Representative for the Chelsea Shared Services site in Chelsea, MA. The role supports patients across a multiservice outpatient location with front-desk duties and bilingual English/Spanish communication.

The position involves check-in/check-out, registration, scheduling, and billing tasks in a fast-paced setting. Strong customer service and computer literacy are required; opportunities exist to cross-train across departments.

Qualifications

• High School diploma or GED required; Associate's degree preferred.
• Experience at front desk or in patient-facing roles is a plus.
• Basic computer skills; adaptability with new systems.

Responsibilities

• Greet patients and visitors in a courteous, helpful manner.
• Check patients in and out for appointments.
• Register patients and verify demographic, insurance, and billing information.
• Collect required co-payments.
• Schedule and confirm appointments, mammograms, ultrasounds, and other services.
• Provide patients with preparation instructions and appointment details.
• Complete reminder and outreach calls.
• Route messages and take accurate information from patients and callers.
• Monitor the waiting area and support patient flow.
• Prepare schedules, medical records, and required documents.
• Confirm referrals and pre-certifications as needed.
• Cross-train and provide front-desk coverage across services.

Skills

Bilingual English/Spanish

Front desk experience

Education

High School diploma or GED

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description

Location: Chelsea, Massachusetts

Schedule

• Monday through Friday
• 8:30 a.m.–5:00 p.m.

About The Role

Join Chelsea Shared Services as a Practice Representative supporting patients across a busy multiservice outpatient location.

You will be a welcoming first point of contact for patients while managing check-in, check-out, registration, scheduling, and other front-desk responsibilities. Because the location serves many Spanish-speaking patients, the ability to communicate effectively in both English and Spanish is important for this role.

Healthcare experience is welcome but not required. Candidates who are early in their careers and comfortable learning new systems are encouraged to apply.

What You’ll Do

• Greet patients and visitors in a courteous and helpful manner
• Check patients in and out for appointments
• Register patients and verify demographic, insurance, and billing information
• Collect required co-payments
• Schedule and confirm appointments, mammograms, ultrasounds, laboratory services, and other follow-up care
• Provide patients with preparation instructions and appointment information
• Complete reminder and outreach calls
• Take accurate information from patients and callers and route messages appropriately
• Monitor the waiting area and help address patient-flow concerns
• Prepare schedules, medical records, and other required documents
• Confirm referrals, prior authorizations, and pre-certifications as needed
• Complete required visit and billing documentation
• Cross-train and provide front-desk coverage across services within the building

Services You May Support

• Primary care
• Laboratory services
• Radiology
• Mammography and bone density
• Physical therapy
• Specialty care
• Urgent care

Assignments may vary based on patient and department needs.

What Success Looks Like

• Able to communicate effectively in English and Spanish
• Warm, kind, and respectful with patients and colleagues
• Dependable and ready to support the team
• Organized and attentive to detail
• Comfortable using computers and learning Epic
• Willing to cross-train across different departments
• Able to follow through on patient requests and scheduling needs
• Flexible when priorities or coverage needs change

Why Join This Team?

You will join an experienced, supportive team where many employees have built long careers at the Chelsea location. Colleagues work closely together, help new employees learn, and treat one another with kindness and respect.

This is a strong entry point into healthcare for someone interested in learning patient access, scheduling, insurance verification, and multispecialty outpatient operations.

Free on-site parking is available.

Required Qualifications

• High School diploma or GED required. Associate's degree preferred.
• 0-1 years related work experience required.
• Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.

Preferred Qualifications

• One year experience in a healthcare or service/hospitality environment.

Pay Range

$20.50 - $27.59

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled