Practice Point Technical Operations Manager

Worcester Polytechnic Institute; Worcester (MA); On-site; USD 72,000 - 90,000; Full time

Job summary

Worcester Polytechnic Institute (WPI) seeks a Technical Operations Manager for PracticePoint to oversee MEIC operations, scheduling, and equipment maintenance. You will ensure safety and regulatory compliance while enabling researchers and external members to access advanced imaging and surgical tools.

The role involves coordinating with the PracticePoint Director, staff, and affiliated faculty on research in robotics, AI, imaging, and materials, and maintaining credentials for operating

Qualifications

• Master's or PhD in Biomedical or Medical Robotics Engineering or closely related field; PhD preferred.
• Two or more years of hands-on experience with medical imaging equipment operations (MRI, C‑arm, ultrasound).
• Previous research in Biomedical or Medical Robotics areas preferred.
• Excellent knowledge of MS Office, databases, and information systems.
• Excellent written and oral communication skills.
• Ability to work independently to accomplish position requirements and as part of a team.

Responsibilities

• Manage MEIC operations: scheduling, technical support, billing/invoicing, and equipment maintenance.
• Research potential members, conduct facility tours, and plan client use to maximize effectiveness.
• Participate in PracticePoint events: pre-lab setup, intra-lab support, and post-lab follow-up.
• Collaborate with PracticePoint Director and staff on research in robotics, AI, imaging, and materials.
• Oversee facility maintenance and upgrades to meet researchers' needs.
• Obtain and maintain training credentials for all equipment and safety compliance with EH&S and committees.
• Monitor access control and coordinate scheduling and charge rates for users.

Skills

MS Office

Databases

Information systems

Written and oral communication

Independent work

Creativity

Problem solving

Education

Master's in Biomedical Engineering

PhD in Biomedical Engineering or related field

Tools

MRI

C‑arm

Ultrasound

Job description

Practice Point Technical Operations Manager

Worcester

Biomanufacturing Education and Training Center - BETC

Worcester Polytechnic Institute - WPI

Job Description Summary

The Technical Operations Manager (TFM) of PracticePoint is responsible for the proper functioning of all aspects of the facility and for technical innovation, enabling the fulfillment of its mission of supporting research and development across the breadth of medical technology. The TFM will also serve as the Director of the Medical Engineering and Imaging Core (MEIC), a core facility that supports WPI faculty and students in efficiently using the equipment in PracticePoint. The TFM will work closely with the PracticePoint Director and staff to ensure that the facilities are equipped and operating for sustainable success, with appropriate plans for maintenance and upgrades. The TFM will participate, as appropriate, in the research and development work carried out in the facility as well as in outreach and identification of new members and facility users. The TFM must be qualified, or become qualified, to operate the MRI machine, fluoroscope, surgical lasers, and other sophisticated and potentially hazardous equipment. The TFM is responsible for the overall safe operation of the facility.

Responsibilities

• Manage MEIC operations. Work with faculty and students on facility use scheduling, technical support, financial arrangements (billing and invoicing), and facility equipment maintenance.


• Research potential members, conduct technically oriented facility tours, and plan clients' use of the facilities. Work with members, potential members, and other users to obtain maximum effectiveness from use of the facilities. This requires in-depth knowledge of the capabilities of the equipment as well as knowledge of the healthcare areas being studied.


• Participate in PracticePoint dry and wet lab events, including pre-lab setup and preparation, intra-lab support, and post-lab cleaning and follow-up.


• Work with the Director of PracticePoint, PracticePoint staff, and PracticePoint-affiliated faculty to conduct research on novel medical technologies in robotics, AI, imaging, and materials.


• Maintain oversight of the facilities with regard to maintenance and upgrades so that the facility continues to meet the needs of WPI researchers and external members.


• Obtain and maintain appropriate training credentials and approvals for operation of all PracticePoint equipment, including the MRI, fluoroscope, lasers, and machine shops, together with appropriate credentials for training other users and operators.


• Oversee the delivery and use of all hazardous materials, and maintain currency with safety standards and regulatory requirements for all aspects of the facility. Maintain close coordination with the Environmental Health and Safety Office as well as relevant committees, including the IRB, IBC, and IACUC.


• Have and oversee access to all areas of the facility, based on either card or physical key access. Oversee, with the Business Manager, facility scheduling and charge rates for internal and external users.


• Performs all other duties and responsibilities as assigned or directed by the supervisor.

Qualifications

• Master's or PhD degree in Biomedical or Medical Robotics Engineering or a closely related area such as Biophysics or Life Science required. PhD preferred.


• Two or more years of hands‑on experience with medical imaging equipment operations (MRI, C‑arm, ultrasound, etc.).


• Previous research experience in Biomedical or Medical Robotics areas preferred.


• Excellent knowledge of MS Office, databases, and information systems.


• Excellent written and oral communication skills.


• Ability to work independently to accomplish the position requirements, while also being effective as part of the PracticePoint team.


• Strong creativity and problem‑solving skills.


• Demonstrated experience in planning and plan execution.

Salary Grade 8: $71,800 - $90,474 per year (depending on experience)

Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.

Compensation at WPI

FLSA STATUS

United States of America (Exempt)

WPI is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. It seeks individuals from all backgrounds and experiences who will contribute to a culture of creativity, collaboration, inclusion, problem solving, innovation, high performance, and change making. It is committed to maintaining a campus environment free of harassment and discrimination.

About WPI

Worcester Polytechnic Institute (WPI) is a vibrant community of extraordinary students,talented and dedicated staff, and world‑renowned faculty. Along with its state‑of‑the‑art research facilities, WPI, offers competitive and comprehensive benefits, including health insurance, life and long‑term disability insurance, retirement savings plans, tuition assistance, flexible spending and health savings accounts, and a working environment that prioritizes mental health and well‑being. It is a community committed to civility and respect—making inclusion and belonging a reality for everyone on its campus.