Practice Point Technical Operations Manager

Worcester Polytech; Massachusetts; On-site; USD 72,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Life and long-term disability保险

Retirement savings plans

Tuition assistance

Flexible spending accounts

Mental health and well-being focus

Job summary

Worcester Polytechnic Institute (WPI) in Worcester, MA, seeks a PracticePoint Technical Operations Manager to oversee MEIC operations and the safe use of MRI, fluoroscope, lasers, and related equipment. You will collaborate with faculty, students, and external users to optimize facility use and support R&D in medical technology.

The role emphasizes maintaining safety credentials, coordinating scheduling and billing, and contributing to research on novel medical technologies in robotics, AI, and

Qualifications

• Master's or PhD in Biomedical or Medical Robotics Engineering or closely related area is required.
• PhD preferred for the role.
• Two+ years of hands-on experience with medical imaging equipment operations (MRI, C-arm, ultrasound).
• Experience in Biomedical/Medical Robotics areas is preferred.
• Excellent knowledge of MS Office, databases, and information systems.
• Strong written and oral communication skills.

Responsibilities

• Manage MEIC operations.
• Coordinate facility use scheduling, technical support, billing and invoicing, and maintenance.
• Research potential members and plan facility use with clients.
• Ensure safe operation of all equipment and maintain compliance with safety standards.
• Oversee training credentials for MRI, fluoroscope, lasers, and other equipment.
• Maintain access control and scheduling/charging for internal and external users.

Skills

MS Office

Databases

Information systems

Communication skills

Independent work

Education

Master's or PhD in Biomedical/Medical Robotics Engineering or related field

PhD preferred

Tools

MRI machine operation

C-arm operation

Ultrasound operation

Job description

JOB TITLE Practice Point Technical Operations Manager

LOCATION Worcester

DEPARTMENT NAME Biomanufacturing

Education and Training Center - BETC

DIVISION NAME Worcester Polytechnic Institute - WPI

JOB DESCRIPTION SUMMARY

The Technical Operations Manager (TFM) of PracticePoint is responsible for the proper functioning of all aspects of the facility and for technical innovation, enabling the fulfillment of its mission of supporting research and development across the breadth of medical technology. The TFM will also serve as the Director of the Medical Engineering and Imaging Core (MEIC), a core facility that supports WPI faculty and students in efficiently using the equipment in PracticePoint. The TFM will work closely with the PracticePoint Director and staff to ensure that the facilities are equipped and operating for sustainable success, with appropriate plans for maintenance and upgrades. The TFM will participate, as appropriate, in the research and development work carried out in the facility as well as in outreach and identification of new members and facility users. The TFM must be qualified, or become qualified, to operate the MRI machine, fluoroscope, surgical lasers, and other sophisticated and potentially hazardous equipment. The TFM is responsible for the overall safe operation of the facility.

Responsibilities

• Manage MEIC operations.
• Work with faculty and students on facility use scheduling, technical support, financial arrangements (billing and invoicing), and facility equipment maintenance.
• Research potential members, conduct technically oriented facility tours, and plan clients' use of the facilities.
• Work with members, potential members, and other users to obtain maximum effectiveness from use of the facilities. This requires in-depth knowledge of the capabilities of the equipment as well as knowledge of the healthcare areas being studied.
• Participate in PracticePoint dry and wet lab events, including pre-lab setup and preparation, intra-lab support, and post-lab cleaning and follow-up.
• Work with the Director of PracticePoint, PracticePoint staff, and PracticePoint-affiliated faculty to conduct research on novel medical technologies in robotics, AI, imaging, and materials.
• Maintain oversight of the facilities with regard to maintenance and upgrades so that the facility continues to meet the needs of WPI researchers and external members.
• Obtain and maintain appropriate training credentials and approvals for operation of all PracticePoint equipment, including the MRI, fluoroscope, lasers, and machine shops, together with appropriate credentials for training other users and operators.
• Oversee the delivery and use of all hazardous materials, and maintain currency with safety standards and regulatory requirements for all aspects of the facility.
• Maintain close coordination with the Environmental Health and Safety Office as well as relevant committees, including the IRB, IBC, and IACUC.
• Have and oversee access to all areas of the facility, based on either card or physical key access.
• Oversee, with the Business Manager, facility scheduling and charge rates for internal and external users.
• Performs all other duties and responsibilities as assigned or directed by the supervisor.

Qualifications

• Master's or PhD degree in Biomedical or Medical Robotics Engineering or a closely related area such as Biophysics or Life Science required.
• PhD preferred.
• Two or more years of hands‑on experience with medical imaging equipment operations (MRI, C‑arm, ultrasound, etc.).
• Previous research experience in Biomedical or Medical Robotics areas preferred.
• Excellent knowledge of MS Office, databases, and information systems.
• Excellent written and oral communication skills.
• Ability to work independently to accomplish the position requirements, while also being effective as part of the PracticePoint team.
• Strong creativity and problem‑solving skills.
• Demonstrated experience in planning and plan execution.

Salary

Salary Grade 8: $71,800 - $90,474 per year (depending on experience) Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.

Compensation

Compensation at WPI FLSA STATUS United States of America (Exempt)

Equal Opportunity

WPI is an Equal Opportunity Employer.

All qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

It seeks individuals from all backgrounds and experiences who will contribute to a culture of creativity, collaboration, inclusion, problem solving, innovation, high performance, and change making.

It is committed to maintaining a campus environment free of harassment and discrimination.

Benefits

• Paid time off
• Health insurance
• Life and long-term disability insurance
• Retirement savings plans
• Tuition assistance
• Flexible spending accounts
• A working environment that prioritizes mental health and well-being

About WPI

WPI is a vibrant and diverse community of extraordinary students, talented and dedicated staff, and world-renowned faculty. Along with its state‑of‑the‑art research facilities, WPI offers competitive and comprehensive employee benefit programs, including paid time off, health insurance, life and long-term disability insurance, retirement savings plans, tuition assistance, flexible spending accounts, and a working environment that prioritizes mental health and well-being. It is a community committed to civility and respect- making inclusion and belonging a reality for everyone on its campus.