Practice Operations Supervisor — Healthcare Leadership

Midwest Physicians Administrative Services, LLC dba Duly Health and Care; Warrenville (IL); On-site; USD 63,000 - 94,000; Full time

Benefits offered by this job

Tuition Reimbursement

401(k) match

Volunteer time off (40 hours)

Parental leave (up to 12 weeks)

Adoption/surrogacy financial benefit

Life insurance

Disability insurance

Community engagement

Job summary

Midwest Physicians Administrative Services, LLC dba Duly Health and Care is seeking a Practice Manager to oversee operations across multiple locations. You will supervise staff, manage scheduling, and monitor productivity and quality outcomes within the Physician Site Leader framework.

The role involves hiring, orientation, coaching, and training staff, plus direct involvement in paciente satisfaction and continuous improvement initiatives. A strong healthcare leadership background is required.

Qualifications

• Prefer a minimum of two or three years in a managerial role in a health care setting preferably in an outpatient physician primary or specialty practice.
• Prefer minimum bachelor level education in Health Administration, Management, or Nursing.
• Holding current licensure in nursing (LPN or RN) a plus.
• Knowledge of OSHA, HIPPA, Nurse Practice Act, and Employment legislation.

Responsibilities

• Planning: Participates in planning discussions with input into goals for the Practice. Focused more on schedules of staff and physicians ensuring resources are available to meet anticipated daily work loads.
• Controlling: Responsible for assessing work against expected outcomes: productivity, quality, timeliness. Tracks and trends work outcomes. Recommends improvements in work processes.
• Human Resources: Hires, orients, and trains staff. Conducts performance appraisals, coaches and disciplines staff. Ensures work expectations, DMG and Practice policies are communicated and responsibilities are understood. Seeks guidance and support from Practice Manager in managing staff.
• Patient Satisfaction: Responds to patient complaints and works to resolve. Appropriately involves the Practice Manager if resolution cannot be reached.
• DMG Activities: Member of the Management Team, representing their Practice to other DMG management associates. May participate in Ad Hoc or Standing Committees. Representative of DMG in the community at large.

Skills

Healthcare leadership

Customer focus

Interpersonal skills

Results orientation

Decisive

Integrity/Ethics

Diversity

Mentoring/Employee development

Change agent

Organization savvy

Personal job competence

Education

Bachelor level education in Health Administration, Management, or Nursing

Job description

Midwest Physicians Administrative Services, LLC dba Duly Health and Care is seeking a Practice Manager to oversee operations across multiple locations. You will supervise staff, manage scheduling, and monitor productivity and quality outcomes within the Physician Site Leader framework.

The role involves hiring, orientation, coaching, and training staff, plus direct involvement in paciente satisfaction and continuous improvement initiatives. A strong healthcare leadership background is required.