Practice Operations Manager (LCSW) - Palliative Care division

Empath Health; Ocala (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Benefits & Wellness

5+ weeks PTO

CEU support

Tuition reimbursement

Advancement opportunities

Mission-driven team

Job summary

Hospice of Marion County, part of Empath Health, seeks a Practice Operations Manager (LCSW) to lead the palliative care division's daily operations and strategy.

The role blends clinical social work with administrative duties, focusing on budgeting, scheduling, billing, and patient recruitment while supporting psychosocial care for patients and families.

Qualifications

• MSW degree from CSWE-accredited school.
• Current Florida social work license or actively pursuing licensure as a registered intern.
• Minimum of three years mid-level practice administration or related management experience.

Responsibilities

• Implement Empath Health Medical Services and Palliative Care policies for efficient operations.
• Develop or revise Palliative Care policies in collaboration with leadership.
• Work with leadership to develop business strategies and improve patient services.
• Act as liaison with physicians, nurse practitioners and staff for oversight and support.
• Assist Medical Director with budgets for the practice and department.
• Oversee financial operations: invoices, leases, vendor relations and billing issues.
• Analyze daily workflow and implement changes with leadership.

Education

MSW degree (CSWE-accredited)

Florida licensed social worker or registered intern eligible

CPP Med/Social Work certification (preferred)

Job description

Hospice of Marion County, a part of Empath Health is seeking a Practice Operations Manager (LCSW) to join our Palliative Care team.

The Practice Operations Manager will be a blended clinical and administrative role responsible with the Empath Community Health Leadership for the overall day-to-day operations, development, and success of the Palliative Care division. The Practice Operations Manager will work to develop business strategies, manage budgets, and oversee the day-to-day operations (scheduling, productivity, billing, collections, etc.). They will ensure that the business needs of the practice are met, efficiencies are achieved and actively work to recruit new patients. Serves as a liaison in collaboration with business development for growth and promoting full-life care model. The clinical responsibilities include supporting the psychosocial needs of the palliative team patients. The social worker completes a psychosocial assessment of each patient and family and provides medical social work services and case management support to all assigned palliative care patients and their families based on the patient/family need and acceptance of these services. The social worker is responsible to assist the patient/family in reaching the maximum benefit from palliative care services.

Since 1983, Hospice of Marion County has been honored to serve families across Ocala and Marion County with compassionate, expert end-of-life care. As part of Empath Health, we help neighbors with advanced illness live as comfortably and meaningfully as possible, while supporting their families and caregivers with respect, guidance, and dignity.

What You'll Do

• Primary function is to implement Empath Health Medical Services and Palliative Care policies and procedures in to ensure an efficient and organized operation of the practice. (Support human resources, medical records, payroll, etc.)
• When assigned, design and develop or revise Palliative Care policies and procedures in collaboration with the Empath Medical Services Leadership.
• Works with leadership and team members to develop business strategies, efficiencies, and high-quality patient services.
• Acts as a liaison with physicians, nurse practitioners and other medical practice employees to ensure oversight and necessary support.
• Assist the Medical Director with the implementation of practice and department budgets.
• Oversee financial operations for assigned practice locations including analyzing financial reports; invoice approval; oversees local office leases; maintains and updates contract files; maintains vendor relations; and resolves billing issues, if applicable and assigned.
• Oversees daily practice operations, including scheduling, billing procedures, debt collections, policies and procedures, etc.
• Analyzes daily workflow of clinical practice staff and implements changes as necessary in partnership with the leadership team of the practice.

Why Join Empath Health?

• Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
• Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
• Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life.
• Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.
• Make a Difference: Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.

What You'll Need

• Has a Master of Social Work (MSW) degree from a school of Social Work accredited by the Council on Social Work Education, has at least one year of social work experience in a healthcare setting (the one-year Masters level internship would meet this requirement) and has a current Florida license or is registered with the State of Florida as a Registered Intern actively working on licensure.
• Minimum of three years mid-level practice administration experience or related management experience
• Medical practice manager certification such as the CPPM preferred
• Knowledge of Hospice, Palliative, or Primary care practice operations experience a plus
• An equivalent combination of professional experience and education may be considered as meeting the Education/Professional requirements
• LCSW or registered social work intern licensed eligible

What You'll Find At Empath Health

Unified in empathy, we serve our communities through extraordinary Full Life Care for All.

Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida, including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.

Full Life Care means caring for the whole person, body, mind, and spirit, with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.

At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.