Practice Operations Manager

Shared Practices Group; Durham (NC); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Healthcare benefits

401(k)

Paid holidays

Life insurance

Leadership development

Career growth opportunities

Job summary

Shared Practices Group in Durham, NC is seeking a Practice Operations Manager to lead daily performance, coach the team, and own the patient experience from first call to final outcome. This in-office role combines sales strategy, operations leadership, and revenue growth with a focus on meeting monthly collection targets.

You will supervise the Sales Consultant and clinical staff, drive KPI tracking, implement policies, and ensure exceptional service.

Qualifications

• 3–5 years of leadership or sales-focused role.
• Proven ability to drive revenue and coach performance.
• Proficiency in Google Suite.
• Strong leadership, communication, and problem-solving skills.
• Ability to thrive in a fast-paced, goal-driven environment.

Responsibilities

• Own the daily pacing sheet and track daily collections targets.
• Monitor monthly accounts receivable and identify production gaps and opportunities.
• Plan daily callbacks with Smile Consultant and track conversions.
• Lead huddles with a sales lens and drive accountability.
• Oversee day-to-day office operations for efficiency and patient satisfaction.
• Track and report weekly KPIs via the practice scorecard.

Skills

Leadership

Sales leadership

Revenue coaching

Team coaching

Tools

Google Suite

Job description

Description

Working at Shared Practices Group means being part of a dynamic work environment where each one of our employees has the opportunity to make a difference. We love what we do, and it shows.

Shared Practices Group (SPG) is one of the fastest-growing dental implant organizations in the country, with over 40 practices across the U.S. focused on dentures and implant dentistry. Our mission is simple: expand access to life-changing full-arch care so more patients can get the smile, health, and confidence they deserve.

You’ll be joining an energetic, high-performing, and tight-knit team that truly lives the Team First mindset. We take care of our practice teams so they can focus on what matters most—taking exceptional care of our patients.

JOB SUMMARY

As a Practice Operations Manager (POM), you’re not just managing a dental office; you’re leading a business. You’ll drive daily performance, coach your team toward revenue goals, and own the patient experience from first call to final outcome.

This role is equal parts sales strategist, performance coach, and operational leader. You’ll be responsible for meeting monthly collection targets.

Your Impact

The Practice Operations Manager is responsible for the patient experience through excellent service, ensures compliance with legal regulations, leads and motivates the dental team, and often contributes to marketing and growth strategies. This role is vital as it directly impacts the practice's reputation, profitability, and long-term success.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Sales Leadership & Revenue Growth

• Own the daily pacing sheet: know exactly what needs to be collected today to stay on track
• Monitor monthly AP and proactively identify production gaps and opportunities
• Partner with your Smile Consultant to plan daily callbacks, set call targets, and track conversion
• Drive upgrade performance by identifying candidates in advance and coaching the consult strategy
• Lead morning huddles with a sales lens: goals, behaviors, opportunities, and accountability
• Celebrate wins, troubleshoot gaps, and keep the team focused on outcomes

Operations Management

• Oversee day-to-day office operations to ensure efficiency and patient satisfaction
• Implement and maintain policies, procedures, and compliance standards
• Track and report weekly KPIs via the practice scorecard
• Support inventory and ordering when needed

Team Leadership

• Recruit, train, and coach high-performing staff
• Schedule and coordinate coverage to support production goals
• Conduct performance reviews and ongoing development
• Foster a culture of accountability, energy, and results

Patient Experience

• Ensure exceptional service from consultation through post-treatment
• Step in to complete consultations when needed
• Manage patient records and appointment flow
• Address patient concerns with professionalism and urgency

Financial Management

• Oversee collections and ensure monthly revenue targets are met
• P&L Responsibility
• Manage accounts receivable/payable and daily/monthly closings in Open Dental
• Monitor expenses and identify cost-effective solutions

SUPERVISORY RESPONSIBILITIES

This position will oversee the Sales Consultant, Dental Assistants and Lab Technicians.

Requirements

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• 3–5 years of leadership or sales-focused role
• Proven ability to drive revenue and coach performance
• Proficiency in Google Suite
• Strong leadership, communication, and problem-solving skills
• Ability to thrive in a fast-paced, goal-driven environment
• Dental knowledge is preferred

WHAT WE OFFER

• Competitive base salary
• Full healthcare benefits: medical, dental, vision
• Company-paid life insurance
• 401(K)
• Paid holidays, vacation, and sick time
• Leadership development and career growth opportunities
• A culture that values innovation, ownership, and patient-centric care

Salary Description

$65-75k/year

Schedule

This is an in office Monday-Friday, 8:00am-5:00pm position