Practice Operations Leader, Family Practice

University Hospitals; Mentor (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

University Hospitals in Mentor, OH is seeking a Practice Lead for Lake County Family Practice to oversee daily operations, ensuring policy implementation and efficient patient flow.

The role focuses on supervising staff, coordinating with providers, managing scheduling and billing, and maintaining supporting data while safeguarding PHI and delivering high-quality patient service. Minimal travel required.

Qualifications

• Must have excellent interpersonal and communication skills.
• Relate effectively with a wide variety of people.
• Able to prioritize, delegate and follow-up.
• Computer literate with word processing and spreadsheet knowledge.
• Prefer medical terminology.
• An understanding of third party reimbursement requirements.
• CPT and ICD-10 coding proficiency.

Responsibilities

• Oversees daily operational systems in the office and ensures policy implementation.
• Sets daily priorities, evaluates workflow and assigns duties according to policy.
• Trains and coaches staff; monitors performance and provides feedback for reviews.
• Maintains positive customer relationships and resolves issues.
• Resolves billing issues with third party payors and patients.
• Manages supply orders and data to maximize efficiency.

Skills

Interpersonal skills

Communication skills

Prioritization

Delegation

Computer literacy

Medical terminology

Third party reimbursement knowledge

CPT and ICD-10 coding

Education

High School Equivalency / GED

Job description

University Hospitals in Mentor, OH is seeking a Practice Lead for Lake County Family Practice to oversee daily operations, ensuring policy implementation and efficient patient flow.

The role focuses on supervising staff, coordinating with providers, managing scheduling and billing, and maintaining supporting data while safeguarding PHI and delivering high-quality patient service. Minimal travel required.