Practice Medical Receptionist - Psych - Support Staff Psych

Cambridge Health Alliance; Malden (MA); On-site; USD 38,000 - 48,000; Full time

Job summary

Cambridge Health Alliance (CHA) Malden Care Center is seeking a dedicated Administrative Support staff member for the Psych department. The role supports clinicians, patients, and external partners with courteous service and accurate data handling in a fast-paced outpatient setting.

You will greet patients, manage scheduling, perform data entry (up to several hours daily), and ensure clear communication across CHA units.

Qualifications

• High School Diploma; some college preferred.
• One year of experience in a medical setting preferred.
• Excellent customer service and telephone etiquette.
• Knowledge of medical terminology preferred.
• EPIC experience preferred.

Responsibilities

• Perform administrative and support functions for the department.
• Serve as the primary point of contact for patients and visitors in the outpatient unit.
• Enter data into the computer systems (EPIC) and support data accuracy.

Skills

Customer service

Telephone etiquette

Second language

Medical terminology

Education

High School Diploma

Some college preferred

Tools

EPIC

Job description

Location: CHA Malden Care Center
Category: Clerical and Administrative Support
Department: Psych - Support Staff Psych
Job Type: Full Time
Union Name: CH Laborers 380

Work Schedule: Day / Evening
Length Of Shift(s) In Hours: 8
Shift Details: Mon-Fri
Hours/Week: 40.00
Weekend Requirements: n/a
Holiday Requirements: floating holidays
On Call Requirements: n/a

Department Description

Exciting opportunity to provide new models of care for CBHC Outpatient Psychiatry including day and evening services. The new CHA CBHC Malden program provides behavioral health evaluation, resource referral, and treatment services for individuals of all ages.

Summary

Performs a wide range of administrative and support functions for the department. Acts as the link between the health provider, the patient, and other Alliance departments, outside service agencies and consulting providers. Serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent customer service through clear communication.

Other Information

• Education/Training: High School Diploma; some college preferred
• Linguistic Capabilities: Knowledge of a second language preferred
• Work Experience: Preferably one-year experience, preferably in a medical setting
• Skills: Excellent customer service skills and telephone etiquette
• Knowledge of Medical Terminology preferred
• EPIC experience preferred
• Physical Skills: Sufficient mobility to negotiate physical plant layout
• Strength and endurance to work continuously for 4-5 hours at a time
• Ability to enter data into computer up to 5 continuous hours
• Ability to carry, push or lift equipment up to 20 lbs
• Ability to respond to appropriately urgent patient care needs
• Working Conditions and Physical Environment:
• Fluorescent, incandescent and natural lighting.
• High volume of patient traffic.
• Close quartered and shared workspace.
• Potential exposure to blood, blood products, body fluids, electrical and chemical hazards

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.