Patient Access Associate

Cambridge Health Alliance; Malden (MA); On-site; USD 26,000 - 32,000; Part time

Job summary

Cambridge Health Alliance (CHA) is seeking a temporary Patient Access Representative at the Malden Care Center. The role involves accurate patient registration, insurance verification, and coordination with the Central Registration team.

The position supports day/evening shifts, 24 hours per week, with weekend and holiday requirements. Responsibilities include maintaining CHA service standards, assisting with new employee training, and ensuring compliant and timely pre/post-visit information.

Qualifications

• High School Diploma required; Associate Degree preferred.
• Two years of patient access experience within a healthcare setting.
• Experience with insurance verification, pre-registration, and copayment processes.
• Familiarity with Epic systems and Microsoft Office.

Responsibilities

• Ensure accuracy and completeness of daily registrations.
• Provide high-quality patient service and adhere to CHA standards and AIDET.
• Handle reports with timeliness and accuracy.
• Assist in training new employees as needed.
• Collect co-pays and secure necessary signatures.

Skills

Patient Access

Insurance Verification

Communication Skills

Multitasking

Epic/EMR Knowledge

Education

High School Diploma

Associate Degree (preferred)

Tools

Epic Grand Central

Epic Prelude

EMR

Job description

Location: CHA Malden Care Center
Category: Clerical and Administrative Support
Department: One Cabot Central Registration
Job Type: Temporary
Union Name: Non Union

Work Schedule: Day / Evening Length Of Shift(s) In Hours: 4.5
Shift Details: Mon-Thurs -3:45p-8:30p,Saturday-8:30a-1:30p
Hours/Week: 24.00
Weekend Requirements: Yes
Holiday Requirements: Yes
On Call Requirements: No

Hourly rate is 19-23

Are you starting out in healthcare or looking for a career change? If you are looking to make a difference CHA’s temporary staffing department may have a role for you. We offer flexible schedules, varied assignments, competitive pay, and health insurance. Come join an organization where your contribution is valued and continuous learning is part of your day.

Summary:
The Patient Access Representative is responsible for accurate and timely registration of the Hospital
patients. Required to keep abreast of changes in insurance plan requirements that pertain to the
referral management and point of service collection requirements. Communicate any changes to
Registration staff on the day, evening, and weekend shifts. Responsible for training new employees as
needed. The overall goal of this position is to ensure high quality service for patients and accuracy of
information during pre and post visits.

Responsibilities

The following description of job responsibilities and standards are intended to reflect the major
responsibilities and duties of the job but is not intended to describe minor duties or other
responsibilities as may be assigned from time to time.

• Ensures the accuracy and completeness of daily registrations.
• Ensures high level of quality service provided to patients maintaining CHA services standards and AIDET expectation
• Handles reports timeliness and accuracy.
• Support new employee training
• Acts as a resource to other Patient Access Staff when questions arise regarding aspects of admitting and registration functions.
• Collect co-pays within the department.
• Secures and explains to the patient all necessary signatures, legal and financial including, consent for treatment, consent to bill, and all other signatures required per contractual agreements with third party payer and governmental agencies.
• Attends department team meetings
• Other duties as assigned.
• Perform special departmental projects as needed.

Organizational Duties and Responsibilities

• Responsible for creating a respectful environment for our patients and ourselves.
• Demonstrate respect for differences in language, culture, race, religion, citizenship, gender, and sexual orientation, and does not discriminate based on income, insurance status, immigration status, or disability
• Comply with the Alliance policy on confidentiality of information regarding patients, families, and co-workers
• Adhere to dress code; appearance is neat and clean.
• Complete annual educational requirements and in-service training as required
• Wear identification while on duty
• Report to work as scheduled and ready to receive assignments, minimal unscheduled absences
• Attend meetings and participate in committees as required

MINIMUM QUALIFICATIONS

Other information:
Education/Training: High School Diploma required; Associate Degree preferred.
Licensure: None required
Certifications: None required
Work Experience: Two years of patient access experience within a healthcare setting handling all facets of registration, pre-registration, insurance verification, copayment determination and other related services. An effective team player with strong interpersonal skills. Good oral and written skills.
Ability to interact and collaborate successfully with patients, nursing and professional staff is essential.
Ability to facilitate and resolve/de-escalate issues in a thoughtful, customer-oriented fashion. Medical terminology, familiarity with third party plans, medical billing and collection required. Working knowledge in Google Office and Microsoft Office (such as Word, Excel, etc) and other windows-based computer applications such as web-based applications and research. Knowledge of Epic systems including Grand Central, Prelude and EMR.
Physical Skills: Ability to be stationary for long amounts of time. Must be able to use a keyboard.
Ability to read standard computer monitors and paperwork. Ability to receive and answer incoming telephone calls. Some light lifting duties. Ability to maneuver a registration cart while standing for long amount of time.
Patient Access Associate 12.1.23
Mental Skills: Able to work in a demanding, busy, and stressful environment with deadlines. Able to communicate information effectively to individuals, groups, and communities. Able to prioritize responsibilities. Able to work independently or within a team/group setting. (collaborate/self-direct).
Able to maintain regular contact with supervisor about ongoing activities. Able to multi-task and organize time and workload. Remains calm under pressure, ensuring customer satisfaction
Working Conditions and Physical Environment: Incandescent as well as florescent lighting. Closequartered /sometimes shared workspace.

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.