Practice Medical Receptionist - OB/GYN Cambridge

Cambridge Health Alliance; Cambridge (MA); On-site; USD 10,000 - 60,000; Part time

Job summary

Cambridge Health Alliance seeks a Practice Medical Receptionist for its OB/GYN team. This part-time role involves providing excellent customer service, managing patient interactions, and assisting with administrative tasks in a supportive environment. Bilingual candidates preferred for better community engagement.

Qualifications

• 1 year of outpatient medical setting experience preferred.
• Bilingual in Spanish, Portuguese, or Haitian Creole preferred.
• Experience working on a Planned Care Team preferred.

Responsibilities

• Handle patient calls and schedule appointments via Epic.
• Verify insurance eligibility and maintain medical records.
• Process charges and reconcile daily receipts.

Skills

Customer Service

Attention to Detail

Bilingual Skills

Education

High School Diploma or GED

Job description

Requisition Number: 8609

Location: CHA Cambridge Hospital

Work Days: Monday - Friday, 4 hours per day

Category: Clerical and Administrative Support

Department: CHA Obstetrics & Gynecology Center Cambridge

Job Type: PT20Plus HPW

Work Shift: Day

Hours/Week: 20.00

Union Name: CH Laborers 380

Department Description

Cambridge Health Alliance (CHA) is an innovative leader in community health, providing equitable care for all populations across Boston's metro-north region. As a member of CHA's OB/GYN practice, you will be part of a dynamic, interdisciplinary team serving diverse individuals of all ages with their obstetric and gynecological needs in an inclusive, supportive, and culturally responsive environment.

Job Summary

The Practice Medical Receptionist on the OB/GYN team performs a wide range of administrative and support functions for the department. They serve as a primary point of contact for patients and provide excellent customer service through clear communication. Responsibilities include:

• Handling all calls appropriately and courteously
• Registering patients and scheduling appointments via Epic
• Verifying insurance eligibility using PASSPORT
• Maintaining and supporting both paper and electronic medical records
• Collecting, processing, and reconciling co-pays to be deposited
• Providing financial support by processing charges, reconciling daily receipts, and correcting billing errors
• Assisting healthcare providers with electronic and paper correspondence
• Participating in departmental meetings and on a planned care team

Qualifications

• High School Diploma or GED required
• 1 year of outpatient medical setting experience preferred
• Bilingual in Spanish, Portuguese, or Haitian Creole preferred
• Experience working on a Planned Care Team preferred
• Excellent customer service skills and attention to detail required

Cambridge Health Alliance (CHA) is committed to equal employment opportunity and prohibits discrimination based on protected characteristics. We strive to maintain a workplace free of discrimination and harassment.

Join CHA and be part of a team that makes a difference in the community. Our strategic plan emphasizes equity, excellence, and workforce development, providing a rewarding environment for dedicated professionals.