Practice Manager - Urology (Westwood)

University of California - Los Angeles Health; Los Angeles (CA); On-site; USD 83,000 - 180,000; Full time

Job summary

An established industry player is seeking a dedicated professional to oversee business and patient care support functions in a dynamic healthcare environment. This role involves managing patient services, developing project plans, and ensuring effective operations within the Department of Urology. With a focus on quality improvement and effective communication, the ideal candidate will thrive in a fast-paced setting, balancing competing demands while fostering a productive working environment. If you are passionate about healthcare and possess strong analytical and management skills, this opportunity is perfect for you.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years experience in managing patient services and analyzing information.

Responsibilities

• Oversees business and patient care support functions for the Department of Urology.
• Develops project plans and ensures effective operations of clinical practices.

Skills

Analytical Skills

Patient Services Management

Budget Management

Effective Communication

Quality Improvement Plans

Interpersonal Skills

Problem Solving

Teamwork

Time Management

Independent Work

Education

Bachelor's Degree

Job description

Description

Reporting to the Clinical Director and the Practice Manager for Clark Urology, this role oversees the business and patient care support functions for the Department of Urology.
Responsible for FTE, call center and patient access, administrative and financial analysis within a specified budget, care coordination of clinical services and communication, space management, safety reporting, policy development and deployment.

Develops project plans to ensure unit goals and effective operations of these clinical practices are met. Responsibilities also include following and adhering to personnel policies and procedures, hiring, and recruiting qualified personnel. Works with the Clinic Medical Director, operations clinic leads/supervisors, Department Chair, Director of Operations, and the Executive CAO to ensure overall effective operation. Supervises the MSO1, who manages the day-to-day operations of Pediatric Urology and the Center for Women's Pelvic Health.

Salary Range: $83,800 - $179,400 annually

Qualifications

Required:

• Bachelor's degree or an equivalent combination of education and experience
• At least five years of demonstrated skill in analyzing information, problems, situations, and procedures to define objectives, identify patterns, and formulate conclusions
• At least five years of demonstrated experience in managing patient services
• Skill in planning, managing, and analyzing complete revenue and expenses budgets as assigned
• Ability to creatively integrate competing demands of an outpatient setting into a productive working environment
• Effective communication skills to interact diplomatically and sympathetically with a patient population varying in health status, and with staff, faculty, and the public at organizational levels
• Working knowledge of university policies and procedures to manage accounting systems, cashiering, risk management, and personnel
• Experience in developing Quality Improvement plans, including using the Lean Process (A3)
• Interpersonal skills and ability to communicate effectively and diplomatically with patients, staff, and physicians; capable of giving and receiving information, clarifying policies, and mediating if necessary
• Ability to accept and carry out oral instructions accurately and work independently and as part of a team in a demanding environment
• Ability to prioritize work, handle multiple tasks, and make decisions on course of action
• Ability to work independently and follow through on assignments with minimal supervision